IT Service Owner — End-to-End Tech Steward (Kraków)

HSBC; Województwo podlaskie; On-site; PLN 169,000 - 253,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Life insurance

One-time home office setup allowance (

Cafeteria platform

Employee assistance program

Flexible working hours

Free parking

CSR initiatives

Nursery discounts

Training and education support

Social fund

Job summary

HSBC in Kraków seeks an IT Service Owner to take end-to-end ownership of services supporting the business. You will ensure resilience, governance, and continual improvement across IT services, partnering with operations, risk, security, and senior stakeholders.

The role requires five+ years in ITSM or related fields, strong ITIL knowledge, and experience with complex processes and controls. Two days in office per week will be required, with a permanent, full-time contract.

Qualifications

• 5+ years in IT Service Management, infrastructure or software support, or project management.
• Strong knowledge of ITIL disciplines including Service Level Management and Change Management.
• Understanding of IT infrastructure, architecture, risk and issue management.
• Experience managing IT controls (access, change, vulnerability, patching) with KPI reporting.
• Experience with governance frameworks and compliance requirements.
• Excellent stakeholder management, negotiation and presentation skills.
• Good knowledge of IT technologies and operating environments (Windows/Linux/Oracle).

Responsibilities

• Own end-to-end delivery, support, performance and continual improvement of applications, services and infrastructure.
• Ensure services align with ITIL lifecycle stages: strategy, design, transition, operation and improvement.
• Maintain governance and compliance with IT controls and FIM requirements.
• Plan proactively for service needs, including capacity, upgrades and vulnerability management.
• Coordinate IT control activities and secure resources, escalating when needed.
• Serve as main contact and escalation point for stakeholders and IT teams.
• Maintain audit and risk readiness by providing evidence and addressing findings.
• Own service resilience: backups, disaster recovery testing, major incident coordination, changes and project delivery.

Skills

ITIL

Service Level Management

Change Management

Risk Management

Stakeholder Management

Information Security Management

Windows

Linux

Oracle

English (written and spoken)

Job description

HSBC in Kraków seeks an IT Service Owner to take end-to-end ownership of services supporting the business. You will ensure resilience, governance, and continual improvement across IT services, partnering with operations, risk, security, and senior stakeholders.

The role requires five+ years in ITSM or related fields, strong ITIL knowledge, and experience with complex processes and controls. Two days in office per week will be required, with a permanent, full-time contract.