Customer Support Representative

Igbaffiliate; Poland; On-site; PLN 126,103 - 168,138; Full time

Job summary

A leading iGaming support firm in Poland seeks a Customer Support Representative to manage customer requests via chats and ticketing systems. Ideal candidates will have prior experience in customer support and be proficient in English at a B2 level or higher. They should have strong communication and problem-solving skills, and be able to work effectively in a collaborative environment. This role offers the chance to help improve customer satisfaction and service processes.

Qualifications

• Experience in Customer Support or similar role.
• English proficiency at B2 level or higher.
• Experience with chat-based support systems is necessary.

Responsibilities

• Resolve customer requests via chats and ticketing systems.
• Analyze problems and provide effective solutions.
• Collaborate with internal teams to improve customer experience.

Skills

Communication skills

Problem-solving skills

Customer-oriented mindset

Multitasking ability

Tools

Chat-based support systems

Ticketing tools

Job description

Customer Support Representative - We believe that great careers and thriving teams grow through meaningful connections, and we’re here to match you with opportunities that fuel ambition and roles that unlock your talent.We know iGaming inside out and use that know-how to help talented professionals find their place in the game, where drive, innovation, and ambition meet in a perfect match. Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to:Work with customer requests via chats and ticketing systems, ensuring timely and accurate responses;Assist customers with issues they face, analyze problems, and provide effective solutions;Identify customers’ needs, clarify information, and thoroughly research each case to deliver the best possible outcome;Collaborate closely with colleagues and internal teams to improve customer service processes and overall customer experience;Maintain high customer satisfaction by following service standards and contributing to continuous improvement initiatives.Experience you'll need to bring:Previous experience in Customer Support / Customer Service or a similar role;Experience working with chat-based support systems and ticketing tools;English proficiency at B2 level or higher (both written and spoken);Experience handling customer requests via calls will be a strong advantage.It's a perfect match if you have those personal features:Strong communication skills and the ability to explain information clearly and politely;Excellent problem-solving skills and a customer-oriented mindset;Ability to work effectively in a team and collaborate with different stakeholders;Stress resistance, attentiveness, and the ability to multitask;Willingness to learn and continuously improve.# Customer Support Representative19 JAN 2026Customer Support Representative