VIP Customer Support Representative

Growe Talents; Warszawa; On-site; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe Talents represents a fast-scaling international marketing company operating in the iGaming sector, seeking a customer support professional in Warsaw. You will handle live chat and email inquiries about accounts, payments, games, bonuses, and navigation, contributing to a smooth player experience.

Your role emphasizes understanding betting odds, settlement rules, deposits and withdrawals, and regulatory compliance such as age verification and responsible gambling.

Qualifications

• 0.5+ years of experience in customer support (preferably in iGaming and/or VIP support)
• English proficiency at an Intermediate level or higher
• Proficient knowledge of customer service practices and procedures
• Knowledge of sales principles and methods
• Able to maintain customer confidentiality

Responsibilities

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
• Assist with issues related to deposits, withdrawals, and other payments.
• Ensure that customers comply with regulatory requirements, such as age verification and responsible gambling limits.
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Skills

Customer service

English proficiency

Sales principles

Confidentiality

Problem-solving

Job description

Our client, a fast-scaling international marketing company, is a major player in the iGaming industry, with a dedicated focus on expanding operations across Asia. From deep market research and business strategy to performance-driven digital campaigns and bold creatives, the team manages the entire marketing lifecycle to help clients stay ahead in one of the world’s most competitive industries.

Perfect for those who aim to:

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation;
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated;
• Assist with issues related to deposits, withdrawals, and other payments;
• Ensure that customers comply with regulatory requirements, such as age verification, responsible gambling limits, and local gambling laws;
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Experience you’ll need to bring:

• 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
• English proficiency at an Intermediate level or higher;
• Proficient knowledge of customer service and standard practices and procedures;
• Knowledge of sales principles and methods;
• Able to maintain customer confidentiality.

It's a perfect match if you have those personal features:

• Excellent verbal and written communication skills;
• Problem-solving skills.

Our clients offer competitive benefits to support your professional and personal growth, including:

• Health & Wellness Focus;
• Global Medical Coverage;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.