Customer Experience Specialist

G2A Group; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid/Remote work

Welcome pack

Motivizer vouchers

Private medical care

MultiSport card

G2A discount codes

Home-office setup

Training & development

Job summary

G2A.COM in Warsaw, Poland is seeking a Customer Experience Specialist to support our global marketplace of digital entertainment. You will handle customer inquiries, provide top‑level service, and collaborate with internal teams to resolve issues, improve processes, and maintain our high standards of user satisfaction.

Ideal candidates have experience in customer service or sales support, strong communication skills in English (min B2), and a proactive, team‑oriented mindset.

Qualifications

• Experience in customer service, sales support, or telemarketing.
• Excellent written and spoken communication in English (min B2).
• Creative, proactive problem solving in a dynamic environment.

Responsibilities

• Delivering exceptional satisfaction to our marketplace users and providing top‑level service.
• Quickly understanding customers’ needs and effectively resolving their challenges.
• Maintaining smooth communication with customers and offering practical, efficient solutions.
• Building a positive company image by providing support related to our website and digital goods.
• Responding promptly to customer emails and inquiries to ensure every experience is a positive one.
• Coordinating with other departments to resolve issues in a comprehensive way.
• Handling phone inquiries professionally and ensuring customers receive full support.

Skills

Customer service

Sales support

Communication

English B2

Teamwork

Job description

G2A.COM is the world's largest marketplace for digital entertainment. On our platform, over 35 million people from 180 countries have already purchased more than 145 million digital items. Why? Sellers from all over the world present a rich offering of over 125,000 digital codes for games, software, gift cards, subscriptions, DLCs, in-game items, and various digital entertainment. We are a safe marketplace, where sellers guarantee instant delivery.

What else sets us apart? G2A.COM is a place co-created by a team of around 400 exceptional experts representing 10 nationalities. Most of us work in a hybrid model, some remotely, or on-site in a chosen location. Our R&D center is in Rzeszow, we also have office in Warsaw. The company's main headquarters are in Hong Kong, with the central office in Amsterdam.

We address each other by our first name, we are supportive, and we share knowledge. We operate based on DEI values – Diversity, Equity, and Inclusion and provide extensive development opportunities – in 2025, we delivered approximately 86 development and wellbeing events. We work in a dynamically changing environment, continuously implementing and utilizing the latest technologies such as artificial intelligence (AI) or augmented reality (AR).

Our mission is to seek new opportunities, pursue continuous growth, and deliver engaging entertainment. G2A’s vision is to build and strengthen its position as a leader in the digital industry by creating a comprehensive, integrated digital ecosystem based on innovative technologies and cutting‑edge cybersecurity solutions.

As part of our “First in Digital, Digital First” strategy, we emphasize the balance between being external innovators and internal drivers of progress—leading digital transformation while simultaneously developing people to thrive in an ever‑changing environment. This approach allows us to shape a future where technology and human potential go hand in hand, delivering exceptional results and driving sustainable growth.

We regularly check job satisfaction. According to the latest survey, as many as 96% of people trust themselves and support one another, 97% appreciate teamwork, and 83% highly value managerial support. The average tenure at G2A.COM is an impressive 5 years. This is simply a place where people want to be.

We place particular emphasis on maintaining a healthy work–life balance, as well as on the value of Deliver Value – providing value to the user, the company, oneself, and the people we work or collaborate with

By joining us, you will have the opportunity to collaborate and create projects with international brands such as Google, PayPal, Amazon, VISA, Mastercard, PayU, EY, Synerise, Modivo, Empik, and Microsoft. We think and act globally, and in our daily work, we are guided by analysis and data, although intuition and experience‑based insights are also considered a significant asset. We invite you to join us on the journey of co‑creating Gate2Adventure – the gateway to the world of digital entertainment.

We’re waiting for you!

Join G2A.COM as a Customer Experience Specialist and make a real impact on how millions of users perceive the world’s largest digital entertainment marketplace. This role is perfect for an empathetic and communicative person who enjoys working with people, thinks creatively, and wants to gain experience in a dynamic e‑commerce environment.

In this position, you will handle a wide range of cases, develop strong problem‑solving skills, and collaborate with other teams to find the best solutions for customers. We offer you space for growth, a real influence on service quality, and the opportunity to build your career path within an organization that embraces a modern approach to customer experience.

We provide full flexibility in how you work – you can choose a hybrid or fully remote model, and we will ensure a smooth onboarding process. Our benefits package includes, among others, a welcome pack, Motivizer vouchers, private medical care, and a MultiSport card.

If you value independence, enjoy challenges, and find satisfaction in genuinely helping others — this role is for you.

You're a perfect match for the role, if:

• You have initial experience in customer service, sales support, or telemarketing and know how to effectively assist customers
• You have excellent communication skills that allow you to build clear and professional relationships
• Your English proficiency enables you to communicate confidently both verbally and in writing (minimum B2)
• You approach customers creatively and innovatively, always seeking the best possible solutions
• You respond quickly to new challenges and can work effectively in a dynamic environment
• You're open to shift work, from Monday to Sunday
• You have a team‑oriented mindset and contribute to building a positive working atmosphere

Good to have (but not required):

• Experience in the gaming industry

Your responsibilities:

• Delivering exceptional satisfaction to our marketplace users and providing top‑level service
• Quickly understanding customers’ needs and effectively resolving their challenges
• Maintaining smooth communication with customers and offering practical, efficient solutions
• Building a positive company image by providing support related to our website and digital goods
• Responding promptly to customer emails and inquiries to ensure every experience is a positive one
• Coordinating with other departments to resolve issues in a comprehensive way
• Handling phone inquiries professionally and ensuring customers receive full support

Why joining us worth it?

• You can choose hybrid or even fully remote work
• You'll receive the tools necessary for your work, such as a laptop or/ and a phone
• We can provide your home office with ergonomic furniture and electronic devices, such as: footrests, exercise balls, chairs and lumbar supports, monitors, mousepads, laptop docking stations, mice, keyboards, and headphones
• We care about the work‑life balance and wellbeing of our team
• We provide opportunities for you to turn your ideas into reality and we appreciate such initiatives
• We support skill and knowledge development via internal and external trainings
• We work according to the values of DEI: Diversity, Equity & Inclusion
• We support grassroots initiatives and charities
• We offer valuable benefits, such as the welcome pack, Motivizer vouchers (250 points/PLN employees can spend on a variety of services and products from known brands available on the platform), private health care, MultiSport card, the opportunity to participate in internal and external trainings and industry conferences, and many more
• You will receive discount codes to use on the G2A.COM sales platform so that you can enjoy the benefits of our offers and services

What we offer

Hybrid and/or remote

MultiSport card

Work resources

G2A discount codes

Welcome pack

Development of skills

Intracompany trainings

External trainings

Other

Diversity, Equity & Inclusion

Grassroots initiatives

Charity events

Development and well‑being programs

Multisport card

Life insurance

Medical care

Ergonomic workplace equipment

Employee referral program

Discounts on G2A.COM

Ergonomic and electronic equipment

Discounts in the Samsung partner store

Welcome Pack – to start your collaboration off right

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