iGaming Customer Support Specialist

Igbaffiliate; Poland; On-site; PLN 126,103 - 168,138; Full time

Job summary

A leading iGaming support firm in Poland seeks a Customer Support Representative to manage customer requests via chats and ticketing systems. Ideal candidates will have prior experience in customer support and be proficient in English at a B2 level or higher. They should have strong communication and problem-solving skills, and be able to work effectively in a collaborative environment. This role offers the chance to help improve customer satisfaction and service processes.

Qualifications

• Experience in Customer Support or similar role.
• English proficiency at B2 level or higher.
• Experience with chat-based support systems is necessary.

Responsibilities

• Resolve customer requests via chats and ticketing systems.
• Analyze problems and provide effective solutions.
• Collaborate with internal teams to improve customer experience.

Skills

Communication skills

Problem-solving skills

Customer-oriented mindset

Multitasking ability

Tools

Chat-based support systems

Ticketing tools

Job description

A leading iGaming support firm in Poland seeks a Customer Support Representative to manage customer requests via chats and ticketing systems. Ideal candidates will have prior experience in customer support and be proficient in English at a B2 level or higher. They should have strong communication and problem-solving skills, and be able to work effectively in a collaborative environment. This role offers the chance to help improve customer satisfaction and service processes.