VIP Gaming Support Specialist

Growe Talents; Warszawa; On-site; PLN 48,000 - 64,000; Full time

Benefits offered by this job

Health & Wellness Focus

Global Medical Coverage

Benefits Programs

Performance-Driven Rewards

Dynamic Work Environment

Job summary

Growe Talents represents a fast-scaling international marketing company operating in the iGaming sector, seeking a customer support professional in Warsaw. You will handle live chat and email inquiries about accounts, payments, games, bonuses, and navigation, contributing to a smooth player experience.

Your role emphasizes understanding betting odds, settlement rules, deposits and withdrawals, and regulatory compliance such as age verification and responsible gambling.

Qualifications

• 0.5+ years of experience in customer support (preferably in iGaming and/or VIP support)
• English proficiency at an Intermediate level or higher
• Proficient knowledge of customer service practices and procedures
• Knowledge of sales principles and methods
• Able to maintain customer confidentiality

Responsibilities

• Respond to customer queries via live chat or email regarding account issues, payments, games, bonuses, or platform navigation.
• Clarify questions related to betting odds, how bets are settled, and how winnings are calculated.
• Assist with issues related to deposits, withdrawals, and other payments.
• Ensure that customers comply with regulatory requirements, such as age verification and responsible gambling limits.
• Assist customers in setting limits for deposits, bets, or losses and provide resources for responsible gambling.

Skills

Customer service

English proficiency

Sales principles

Confidentiality

Problem-solving

Job description

Growe Talents represents a fast-scaling international marketing company operating in the iGaming sector, seeking a customer support professional in Warsaw. You will handle live chat and email inquiries about accounts, payments, games, bonuses, and navigation, contributing to a smooth player experience.

Your role emphasizes understanding betting odds, settlement rules, deposits and withdrawals, and regulatory compliance such as age verification and responsible gambling.