Customer Support & Operations Manager

Growbots

Poland

On-site

PLN 56,000 - 78,000

Full time

17 hours ago

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Benefits offered by this job

Private medical care (Medicover)

Multisport card

Learning & development budget

Volunteer day

Sabbatical after 5 years

26 paid days off

Job summary

Growbots is hiring a Customer Support & Operations Manager to assist Strategy Consultants and serve as the first contact for global clients. This learning-by-doing role goes beyond ticket replies, involving campaign setup, data analysis, and reporting to help clients grow.

You will learn the Growth Code by identifying client needs, bottlenecks, and what makes B2B campaigns successful, with a clear path toward Strategy Consultant.

Qualifications

Near-native English proficiency, professional written communication.
Curiosity, quick learner, openness to feedback and growth.
Background in business, management, or economics is a plus.

Responsibilities

Support Strategy Consultants in setting up campaigns and analyzing data.
Handle client inquiries and ensure smooth communication with global clients.
Learn growth strategies by working on diverse business cases.
Ensure tasks are completed with precision and maintain high standards.

Skills

Perfect English

Learning Machine

General Business Acumen

Service-Oriented Mindset

Organized & Detail-Oriented

Education

Business/Management/Economics degree

Tools

Excel/Google Sheets

Job description

Growbots was born in 2014 with a bold mission: to change the world of sales. We are building the "steam engine" for modern sales teams, integrating global business data with intelligent automation to let SMBs connect with potential customers in minutes.

We are evolving from a software provider into a strategic partner, offering full-stack outbound sales outsourcing. We are a team of builders and experimenters, and we are looking for people ready to help us define the future of lead generation.

About Us

About the Role

Are you a sharp, ambitious individual looking for your entry ticket into the world of Strategy Consulting?

We are looking for a Customer Support & Operations Manager to serve as the right hand to our Strategy Consultants and the first point of contact for our global clients.

This is not a typical support role where you just answer tickets. This is a "learning by doing" role. You will work side-by-side with our Consultants to execute outbound strategies, manage client communications, and ensure our customers' growth engines are running smoothly.

Your Goal: Master the fundamentals of B2B sales and client management to eventually progress into a full Strategy Consultant role.

What You'll Do (Your Mission)

Your mission is to support our clients and consultants by ensuring flawless execution of tasks and providing top-tier communication.

Support Strategy Execution: You will assist Strategy Consultants in setting up campaigns, analyzing data, and preparing reports. You handle the operational details that make the strategy work.
Be the Face of Growbots: You will handle day-to-day inquiries from our global clients (primarily US-based). You’ll solve their immediate problems and ensure they feel supported and valued.
Learn the "Growth Code": By working on diverse business cases, you will learn how to identify client needs, spot bottlenecks, and understand what makes a B2B sales campaign successful.
Operational Excellence: You will ensure that tasks are completed with precision and perfect English. You are the quality control that keeps our high standards intact.

Who We're Looking For (Your Profile)

This role is perfect for a recent graduate or someone with 1-2 years of experience who is smart, hungry to learn, and wants a clear career path.

Perfect English is a Must: You have near-native proficiency (C1/C2). You can write complex emails that are professional, empathetic, and grammatically flawless.
You are a "Learning Machine": You might not know everything about B2B sales yet, but you pick things up instantly. You are curious, you ask questions, and you treat feedback as fuel for growth.
General Business Acumen: A degree in business, management, or economics is a plus. You understand the basic concepts of how companies operate and grow.
Service-Oriented Mindset: You genuinely like helping people. You are patient, empathetic, and resourceful when solving problems.
Organized & Detail-Oriented: You don't let things slip through the cracks. You can manage multiple tasks for different consultants without losing focus.

Nice-to-haves:

Interest in tech, startups, or consulting.
Familiarity with Excel/Google Sheets.

Why This is an Amazing Opportunity

Clear Career Path: This is designed as a stepping stone. Prove yourself here, and you will have a clear path to becoming a Strategy Consultant , managing your own portfolio of clients.
Mentorship: You will work directly with experienced Strategists who will teach you the trade.
Unparalleled Impact: You are helping SMBs worldwide survive and thrive by solving their biggest problem: finding new business.
Culture of Ownership: We believe in "Taking the Lead." Even in a support role, you will have autonomy over your tasks and the space to suggest improvements.

Compensation & Benefits

Compensation: 5,000 PLN - 7,000 PLN (umowa zlecenie or B2B netto + VAT), based on experience.
Time Off & Balance: Guaranteed 26 paid days off, sick leave, and a flexible approach to work-life balance. Long-term team members are eligible for sabbatical leave after 5 years.
Health & Activity: Private medical care with Medicover (optional Family Package) and a Multisport card to keep you active.
Growth & Impact: A dedicated learning & development budget, Gallup CliftonStrengths Talent Assessment, and an additional day off for volunteering.

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