Customer Onboarding Specialist

Edrone; Kraków; Hybrid; PLN 73,000 - 89,000; Full time

Benefits offered by this job

Multisport card

Private medical care

Free English lessons

Therapy sessions

Gym access

Team integrations

Job summary

Edrone is seeking an Onboarding Specialist to join our Customer Care team in Kraków. You’ll help new clients get the most from our product, guiding them through the onboarding process in Polish and English and ensuring a smooth setup.

You’ll work in a fast-paced environment with high autonomy and a clear path for growth. The role offers hybrid work after a 3-month onboarding, salary 6500-8000 PLN gross, and benefits including Multisport, LuxMed, free English lessons, Hedepy therapy, and gym

Qualifications

• Experience in onboarding or customer care is beneficial.

Responsibilities

• Providing onboarding to clients in Polish and English and helping clients implement the system.
• Motivating clients to adopt the system post-contract, addressing onboarding issues.
• Overseeing new client integrations and maintaining onboarding efficiency.
• Supporting clients across multiple channels and ensuring smooth handoff to other teams.
• Collecting client feedback and reporting on monthly goals.

Job description

Want to become a key player in onboarding our new clients?
We’re currently looking for someone passionate to join our Customer Care team as an Onboarding Specialist.

This role is for you if:
If you thrive in a fast-paced environment, we’ll get along great – high-speed is one of our core values. On a daily basis, you’ll support our clients and ensure they make the most out of our product. This is a demanding role that offers the chance to achieve results and grow – as long as you enjoy challenges and dynamic work.

Sounds interesting? Keep reading!

What we offer:

• Joining a fantastic team passionate about building strong client relationships, with tools to support your growth in this area.

• Professional onboarding to effectively prepare you for the role.

• An internal evaluation system: development talks, regular 1:1s with your team leader, a clear career path, and an individual approach.

• Work with small and medium-sized eCommerce businesses from Poland.

• High decision-making autonomy and a real impact on how the company operates – your opinion matters.

• Work from our modern Kraków office (Lekarska 1), with the possibility of hybrid work after a 3-month onboarding period.

• Salary: 6500-8000 PLN gross on an employment contract (UoP).

• Benefits: Multisport card, private medical care (LuxMed), free English lessons, personal counseling via Hedepy including free therapy sessions, plus access to our private office gym if you want a post-work endorphin boost.

• Quarterly team integrations – we regularly meet to connect and celebrate successes together

Your typical day:

• Providing support to clients, initiating the onboarding process in Polish and English, and helping clients implement the system independently.

• Motivating clients to adopt the system post-contract, ensuring positive product reception, and resolving technical issues during onboarding.

• Overseeing new client integrations, maintaining onboarding efficiency, and managing client information throughout the process.

• Supporting clients across different communication channels, understanding reasons for client drop-off during onboarding, and ensuring smooth handoff to other Customer Care departments after onboarding.

• Collecting client feedback on the product and reporting on monthly goals.

How onboarding to the role looks:

• After 30 days: You understand our culture, have theoretical knowledge, and know our product.

• After 60 days: You manage your client base, understand internal processes, and can handle them with team support.

• After 90 days: You independently manage your client base, run projects, and consistently deliver results at 100%.

This role is ideal for you if:

• You thrive under pressure while staying effective – there’s a lot going on here!

• You have experience and enjoy working with clients – building relationships is second nature to you.

• You embrace new challenges, and your energy and proactive approach make no task too difficult.

• You can work independently and take responsibility for your actions – ownership is key to success here.

• Continuous growth and skill development are a natural part of your life – we want you to grow with us every day.

• Your assets include basic marketing knowledge or interest in eCommerce – trends and innovation are your natural environment.

Bonus points if:

• You have previous experience in eCommerce or marketing – if not, no worries!

• You have previous experience with B2B clients.

What the recruitment process looks like:

1. A short online call with Customer Onboarding Team Lead - Karolina Hojowska where we’ll get to know you a little better!

2. An in-office meeting with Customer Onboarding Team Lead - Karolina Hojowska and another Customer Care Team Leader.

3. Decision time – offer and welcome on board!

No matter the outcome at each stage, you’ll always receive feedback on your application.