Account Manager - Existing Accounts (India)

Procuredesk; Polska; Hybrid; PLN 33,000 - 50,000; Full time

Job summary

ProcureDesk is seeking an Account Manager for Existing Accounts to own a portfolio of current customers, drive adoption, protect renewals, and uncover expansion opportunities. You will collaborate with Support, Product, Sales, and Engineering to resolve issues and maximize value.

The role demands strong relationship skills, commercial awareness, and the ability to manage multiple US-facing accounts while coordinating cross-functional teams and maintaining high customer satisfaction.

Qualifications

• 3–6 years of experience in Customer Success, Account Management, or similar SaaS role.
• Experience managing multiple accounts simultaneously.
• Strong communication, relationship management, and problem-solving skills; comfortable working EST hours for US clients.

Responsibilities

• Manage a portfolio of existing customer accounts and build trusted relationships with key stakeholders.
• Conduct regular business reviews, check-ins, and success conversations.
• Drive product adoption and customer engagement across assigned accounts.
• Monitor customer health and identify churn risk early.
• Create action plans for at-risk or under-adopted accounts.
• Coordinate with Support, Product, Sales, and Engineering teams to resolve issues and improve customer outcomes.
• Deliver refresher training and introduce relevant new features or workflows.
• Track renewals and support upsell and cross-sell opportunities.
• Collect customer feedback and recommend product or process improvements.

Skills

Customer success

Account management

Communication

Problem solving

Organizational skills

Commercial awareness

EST hours coordination

Tools

HubSpot

Intercom

Slack

Jira

Zoom

Google Workspace

Excel

Job description

Account Manager - Existing Accounts (India)

ProcureDesk is a cloud-based procurement and accounts payable automation platform that helps organizations simplify purchasing, automate invoice processing, improve spend visibility, and strengthen financial controls.

We work with finance and operations teams to eliminate manual procurement friction, improve compliance, and create better visibility into spend. As ProcureDesk scales, customer retention, adoption, and expansion become increasingly critical. We are looking for an Account Manager who can own existing customer relationships, drive measurable value, and turn accounts into long-term growth.

Location: Remote (India)

Employment Type: Full-Time

Role Summary

The Account Manager – Existing Accounts owns a portfolio of existing customers and is responsible for protecting and growing those relationships over time. This person will drive adoption, improve retention, support renewals, identify expansion opportunities, and ensure customers achieve clear business value from ProcureDesk.

This is not a passive relationship-management role. It is a customer-facing, commercially aware role for someone who can build trust, spot risk early, drive action across teams, and help customers deepen their usage of the platform.

Key Outcomes of the Role

The success of this role will be defined by three primary outcomes:

1. Protect and renew existing revenue

Maintain strong customer health across assigned accounts

2. Drive adoption and measurable customer value

Increase product usage and engagement

Help customers realize clear operational value from ProcureDesk

Improve customer satisfaction and long-term account health

3. Create expansion opportunities within the existing customer base

Identify upsell and cross-sell opportunities

Expand account potential through stronger adoption and stakeholder alignment

Generate qualified growth opportunities from managed accounts

Key Responsibilities

Manage a portfolio of existing customer accounts and build trusted relationships with key stakeholders

Conduct regular business reviews, check-ins, and success conversations

Drive product adoption and customer engagement across assigned accounts

Monitor customer health and identify churn risk early

Create action plans for at-risk or under-adopted accounts

Coordinate with Support, Product, Sales, and Engineering teams to resolve issues and improve customer outcomes

Deliver refresher training and introduce relevant new features or workflows

Track renewals and support upsell and cross-sell opportunities

Collect customer feedback and recommend product or process improvements

Maintain accurate account notes, action items, and follow-up discipline across the portfolio

What Success Looks Like

Success in this role is measured by outcomes, not activity. Strong performance will include:

High customer retention and renewal rates

Reduced churn and fewer avoidable escalations

Strong product adoption across managed accounts

High customer satisfaction and positive account engagement

Qualified upsell and cross-sell opportunities generated from the existing customer base

Consistent follow-through and strong account ownership

First 30 Days

Learn the ProcureDesk product, customer journey, account portfolio, and key use cases

Understand the current renewal process, customer health indicators, and common support or adoption issues

Shadow customer calls and internal handoffs

Begin building relationships with assigned customers and internal stakeholders

By 60 Days

Independently manage a portfolio of customer accounts

Run customer check-ins and business reviews with confidence

Identify at-risk accounts and create action plans

Spot early expansion opportunities and coordinate with the right internal teams

By 90 Days

Fully own retention and growth motion for assigned accounts

Demonstrate strong customer engagement and reliable follow-through

Improve at least one part of the account management process, communication cadence, or playbook

Become a trusted point of contact for customers and a dependable internal owner

Required Qualifications

3–6 years of experience in Customer Success, Account Management, or a similar customer-facing SaaS role

Experience managing multiple customer accounts at the same time

Strong communication, relationship management, and problem-solving skills. Must have managed US clients and be comfortable working during EST hours.

Ability to run structured customer conversations and drive follow-through

Ability to identify risk, prioritize actions, and coordinate cross-functional support

Strong organizational skills and attention to detail

Customer-first mindset with a consultative and commercially aware approach

Preferred Qualifications

Experience with SaaS, procurement, AP automation, ERP, finance software, or workflow-driven products

Familiarity with renewal management, account growth, and customer health tracking

Experience using tools such as HubSpot, Intercom, Slack, Jira, Zoom, Google Workspace, and Excel

Experience working with finance, operations, or mid-market customers

Who Will Succeed in This Role

The right person for this role:

Takes ownership rather than waiting to be told what to do

Is commercially aware, not just service-oriented

Can build trust with customers while holding a clear point of view

Stays organized across multiple accounts and moving priorities

Can spot churn risk before it becomes a problem