Customer Support Champion — Create Delight

ZEN.COM; Rzeszów; On-site; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Private medical healthcare

Internal and external training

Flexible working conditions

Real influence on shaping ZEN.COM

Innovative and effective environment

Job summary

ZEN.COM in Poland is seeking a Customer Support Agent in the Zen Care department. You will engage with users via in-app chat and other channels, resolve issues promptly, and ensure each interaction is positive and human-centered.

The role emphasizes empathy, proactive problem solving, and continuous improvement while operating in a fast-paced environment with rotating shifts across mornings, evenings, or nights.

Qualifications

• Fluency in English (C1 level or higher) with excellent verbal and written communication.
• Customer-centric mindset committed to exceptional service.
• Strong problem-solving abilities for challenging situations.
• Proactive attitude to resolve issues and improve experiences.
• Adaptability to work in a fast-paced environment and shifts.
• Willingness to work a rotating schedule across 7 days.

Responsibilities

• Engage with customers through in-app chat and other channels to resolve issues promptly.
• Communicate clearly, proactively, and with empathy in every interaction.
• Go beyond basic answers; resolve issues fully using procedures as tools.
• Identify improvements within the team, processes, and products.
• Provide thoughtful, non-scripted responses tailored to each customer.
• Exceed expectations and think creatively to improve processes.
• Balance procedures with flexible thinking to find the best solution.

Skills

English proficiency

Customer-centric mindset

Problem-solving abilities

Proactive attitude

Adaptability

Rotating shift schedule

Job description

ZEN.COM in Poland is seeking a Customer Support Agent in the Zen Care department. You will engage with users via in-app chat and other channels, resolve issues promptly, and ensure each interaction is positive and human-centered.

The role emphasizes empathy, proactive problem solving, and continuous improvement while operating in a fast-paced environment with rotating shifts across mornings, evenings, or nights.