Customer Success Manager - Polish Market

present of AI; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

fonio.ai is seeking a Polish-speaking Customer Success Manager to steward a portfolio of Polish SMB customers after signup, ensuring satisfaction and ongoing product usage.

Your day includes calls and meetings, helping customers set up the AI phone assistant, and troubleshooting by reading API documentation and error logs. You’ll build trust quickly and work independently.

Qualifications

• Native Polish speaker with experience in customer success or technical client-facing roles.
• Ability to build trust quickly and work independently.
• Comfort reading API documentation and troubleshooting setup issues.

Responsibilities

• Look after a portfolio of Polish SMB customers once they sign up.
• Handle calls and meetings to keep customers happy and using the product.
• Help customers set up the AI phone assistant and fix setup problems via API docs and logs.
• Identify churn risks and guide proactive retention.

Skills

Polish (native)

Customer success experience

Technical client-facing

Independent working

Tools

HubSpot

n8n

Make.com

Job description

Customer Success Manager - Polish Market

Customer & Solutions · Warsaw · FullTime · Mid level

The job is to look after a group of Polish small business customers after they sign up, keeping them happy and making sure they keep using the product. Most of the day goes to calls and meetings, plus helping customers set up their AI phone assistant and fixing setup problems by reading API documentation and error logs. A strong candidate is a native Polish speaker with a few years in customer success or a technical client-facing role, who builds trust quickly and works independently.

How it fits the AI era

AI phone agents handle the calls, so the customer success work shifts toward reading usage data, spotting stalled setups early and tuning how each assistant behaves for a business. Automation tools can take over routine checks and follow-ups. What stays human is earning a small business owner's trust, understanding what they really need, and deciding when a worried customer needs a real conversation.

How it builds AI experience

This role means working daily with voice AI that answers and makes calls for small businesses, so the learning comes from seeing how real companies set up, break and improve these assistants. To build a head start, practise with workflow tools like n8n or make.com, read API documentation, and try configuring a simple AI assistant for a mock business. Learning to read call transcripts and error logs to find what went wrong is a very useful skill here.

Worth showing

• Polish SMB customer relationships
• Troubleshooting with API docs and logs
• n8n or make.com automations
• HubSpot and usage-based outreach
• Churn spotting and retention results

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About fonio.ai

Per the company, fonio.ai provides AI phone assistants that answer and make business calls, transcribe conversations, schedule appointments and handle customer requests.