Customer Success Manager Contractors, Warsaw

Dalux; Warszawa; On-site; PLN 60,000 - 80,000; Full time

Benefits offered by this job

Supportive workplace culture

Team activities

Flexible dress code

Job summary

Dalux is seeking a Customer Success Manager to join their team in Warsaw. In this role, you will drive support activities and ensure customer satisfaction in the growing Polish market. You'll present software, maintain strong relationships, and represent Dalux at various events.

The ideal candidate should have experience with BIM, strong knowledge of construction, and be fluent in Polish and English. Enjoy a light-hearted workplace culture with numerous engaging activities from day one.

Qualifications

• Experience with BIM and digital construction.
• Solid knowledge of working on construction sites.
• Ability to deep-dive into software and train users.

Responsibilities

• Demonstrate and present Dalux software to customers.
• Establish and maintain long-lasting customer relationships.
• Represent Dalux at sales activities and manage implementations.

Skills

BIM knowledge

Customer relationship building

Fluency in Polish

Fluency in English

Experience in construction

Team player

Job description

About Dalux

Dalux is an innovative ConTech company that is committed to pushing the boundaries of how technology can create a smarter and more efficient construction and real estate industry. Today, we provide user-friendly digital tools and BIM technology (3D information models) to leading contractors and consultants in more than 147 countries. And we’re not slowing down anytime soon — this is a great time to join us and directly shape the future of Dalux!

Role Overview

With offices in 25+ countries and a growing international presence, Dalux is expanding fast, and we’re looking for a Customer Success Manager to join our team in Warsaw. This role plays a crucial part in driving support activities, ensuring continuous growth in the Polish market. With a proactive and structured approach, you will provide the highest level of service and customer care, leading to a long‑lasting relationship with our customers.

Responsibilities

Your main tasks will include:

• Demonstrate and present Dalux software to existing and new customers.
• Establish and maintain long‑lasting relationships with customers.
• Represent Dalux at sales activities, such as seminars, fairs, and conferences.
• Manage implementation and support.
• Proactively reach out and engage potential clients.

Qualifications

• Has experience with BIM and is enthusiastic about digital construction.
• Has solid knowledge and experience working on construction sites or in the construction industry.
• Has the ability to deep‑dive into the software and train superusers.
• Has the ability to build strong and long‑lasting customer relations.
• Is a great team player aiming for mutual success.
• Is fluent in both Polish and English, oral as well as written.

Benefits

Dalux cares about its employees. Your work should be fun, challenging, and intriguing. We do not believe in fancy titles or tight dress codes; instead, we maintain a light‑hearted, informal, and welcoming workplace, with room for everyone. You’ll be part of a supportive and social culture, with activities ranging from wine tasting, knitting club, team dinners, to our running club, giving you plenty of ways to engage. From day one, you’ll work with colleagues from across the company, making you one of the most connected people at Dalux.

Application Deadline

As soon as possible.