Customer Service Specialist (Polish and English languages)

AP Companies Global Health Management. Since 1997; Polska; Remote; PLN 24,000 - 36,000; Full time

Benefits offered by this job

Remote work possible

Job summary

AP Companies is expanding and seeks a Polish and English-speaking candidate for a day-shift role with a 2/2 rotation schedule. You will manage medical treatment cases globally, communicate with providers and clients, and ensure GDPR compliance.

The role requires strong bilingual communication, PC proficiency, and the ability to work remotely with a reliable internet connection. 9:00 AM–9:00 PM Polish time shifts are provided.

Qualifications

• Fluency in Polish and English is required.
• Strong communication skills and customer service mindset.
• Able to work remotely with reliable internet and a personal computer.

Responsibilities

• Timely receive, register, process and report on medical treatment cases worldwide.
• Maintain communication with medical providers, insured members, and clients by email and phone.
• Collaborate with internal teams to ensure efficient workflows and client satisfaction.
• Adhere to international regulations, including GDPR, when handling data.

Skills

Polish language

English language

Job description

AP Companies is the biggest independent medical assistance company with a vast medical provider network around the World. Our offices are located in the US, UK, Spain, Cyprus, Latvia, Kazakhstan, Bangladesh and Thailand.

We are chosen by more than 50 well-known Insurance Companies and Employers around the Globe. While we are committed to long-term development and sustainability, we are also developing, advancing, amplifying and attempting to revolutionize our industry for the benefit of our Clients.

We are expanding! To support our growth, we are looking for a Polish and English-speaking candidate for a day-shift role with a 2/2 rotation schedule

Key responsibilities are:

• Timely receive, register, process and report on the organization of medical treatment worldwide;
• Work with internal Database, keep all the cases up-to-date;
• Maintain solid and effective communication with medical providers, insured members, and clients by email and phone.
• Work closely with the team to define the areas of attention and take necessary actions to ensure a good clients experience.
• Comply with the international laws and regulations, including the GDPR, when working with clients and providers
• Collaborate with other teams to address clients´ queries and establish an efficient workflow and communication.
• Ensure the business secrets are safely kept.

You are the best candidate if:

• you have perfect communicational skills and a passion for work;
• you have proficiency both in Polish and English, this is a must; any other additional language is a big advantage;
• you are an experienced PC user;
• you can work remotely (you will need a laptop or a computer and a strong and stable Internet connection) and also have enough self-discipline to work without every minute control;
• you can work both independently and as a part of a team, follow directions and take up feedback on work effectiveness;

We are ready to offer:

• No routine and mundane tasks;
• 2/2 shift pattern from 9:00 AM to 9:00 PM Polish time
• Opportunity to work with a professional international team on medical issues in a dynamic work environment;