Customer Service Specialist

LyondellBasell Industries; Nowa Biała; Hybrid; PLN 65,000 - 90,000; Full time

Job summary

LyondellBasell in Nowa Biała seeks a Customer Service Specialist to manage orders, coordinate deliveries, and support account managers. You will handle complaints, process debit/credit notes, and prepare quotations aligned with pricing strategy.

The role requires a bachelor’s degree in business or supply chain, at least 2 years in customer service, and good English communication. SAP experience is helpful; a hybrid work model may apply within Poland.

Qualifications

• Bachelor’s degree in Business, Supply chain, or equivalent experience.
• Minimum of 2 years in customer service or a similar customer-facing role, ideally in plastics.
• Experience with ERP systems, SAP preferred but not required.
• Fluent English communication with customers and colleagues.
• Proactive problem-solving and strong communication skills.
• Ability to learn quickly and adapt to new processes and systems.

Responsibilities

• Order management and product availability coordination.
• Timely deliveries and handling customer complaints.
• Processing debit/credit notes and quotations.
• Support Account Managers with quotations and pricing guidance.
• Maintain accurate customer data and collaborate across teams.

Skills

Customer service

Communication

English

Problem solving

SAP (ERP)

Education

Bachelor's degree in Business or Supply chain

Tools

SAP

Job description

Select how often (in days) to receive an alert:

Customer Service Specialist

Location: Nowa Biała, PL

Facility: NOWA BIALA-6730

Department: Masterbatch Central East

Division: Global APS

LyondellBasellis a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-yearlegacy that includes a Nobel Prize in Chemistry and our proprietaryMoReTecrecycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We'readdressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

Come Join an Inclusive Team

In this role, you will provide the best possible service to customers. Your main responsibilities will include order management, coordinating product availability and timely deliveries, handling customer complaints, processing debit/credit notes, and supporting Account Managers by preparing, sending, and archiving quotations in line with the agreed and documented pricing strategy. You may also manage a portfolio of smaller customer accounts independently, taking full responsibility for order management and sales activities.

A Day in the Life

• Coordinating product availability and deliveries
• Supporting customers in resolving complaints
• Processing debit and credit notes
• Preparing and managing quotations
• Collaborating with colleagues across teams
• Maintaining accurate customer data in SAP
• Following company policies and procedures
• Building strong customer relationships and identifying customer issues

You Bring This Value

• Education: Bachelor’s degree in Business, Supply chain, or equivalent experience
• Work Experience: Minimum of 2 years of experience in customer service or a similar customer-facing role, preferably within the plastics processing industry
• Experience in working within an ERP system, preferably SAP (not required but will be an asset)
• Communicative level of English required to interact effectively with customers and colleagues. Full fluency is not required.
• Proactive approach to problem-solving with a focus on finding effective solutions.
• Strong communication skills (team player, good listener, clear communicator able to deal with the pressure of time and emotions)
• Ability to learn fast and quickly adapt to new processes and systems
• High level of motivation and proactiveness

• Build Partnerships
• Deliver Results
• Grow Capabilities
• Promote Inclusion
• Motivational Fit
• Technical Skills

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read ourPrivacy Statement