Customer Service Specialist

LyondellBasell; Nowa Biała; Hybrid; PLN 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

LyondellBasell in Poland is seeking an enthusiastic Customer Service professional to manage orders, coordinate product availability, and support Account Managers with quotations. You will interact with customers and colleagues to ensure timely deliveries and accurate data.

The role requires a bachelor’s degree in business or supply chain, at least two years in customer service, and a proactive, communicative approach. SAP experience is an asset; remote work up to two days weekly is available.

Qualifications

• Bachelor’s degree in Business, Supply chain, or equivalent experience.
• Minimum of 2 years of customer service or similar role.
• Experience with ERP systems is an asset (SAP preferred).
• Professional English communication with customers.

Responsibilities

• Managing customer orders
• Coordinating product availability and deliveries
• Supporting customers in resolving complaints
• Processing debit and credit notes
• Preparing and managing quotations
• Collaborating with colleagues across teams
• Maintaining accurate customer data in SAP

Skills

Customer service

English

Communication

Problem solving

Teamwork

Education

Bachelor’s degree in Business, Supply chain, or equivalent experience

Tools

SAP

Job description

LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. With a nearly 70-year legacy that includes a Nobel Prize in Chemistry and our proprietary MoReTec recycling technology, LYB is enabling a more sustainable future for generations to come. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We're addressing the global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.

Come Join an Inclusive Team

In this role, you will provide the best possible service to customers. Your main responsibilities will include order management, coordinating product availability and timely deliveries, handling customer complaints, processing debit/credit notes, and supporting Account Managers by preparing, sending, and archiving quotations in line with the agreed and documented pricing strategy. You may also manage a portfolio of smaller customer accounts independently, taking full responsibility for order management and sales activities.

A Day in the Life

• Managing customer orders
• Coordinating product availability and deliveries
• Supporting customers in resolving complaints
• Processing debit and credit notes
• Preparing and managing quotations
• Collaborating with colleagues across teams
• Maintaining accurate customer data in SAP
• Following company policies and procedures
• Building strong customer relationships and identifying customer issues

You Bring This Value

• Education: Bachelor’s degree in Business, Supply chain, or equivalent experience
• Work Experience: Minimum of 2 years of experience in customer service or a similar customer-facing role, preferably within the plastics processing industry
• Experience in working within an ERP system, preferably SAP (not required but will be an asset)
• Communicative level of English required to interact effectively with customers and colleagues. Full fluency is not required.
• Proactive approach to problem-solving with a focus on finding effective solutions.
• Strong communication skills (team player, good listener, clear communicator able to deal with the pressure of time and emotions)
• Ability to learn fast and quickly adapt to new processes and systems
• High level of motivation and proactiveness

Competencies

• Build Partnerships
• Deliver Results
• Drive Innovation
• Grow Capabilities
• Promote Inclusion
• Motivational Fit
• Technical Skills

What We Offer

We offer an environment where we encourage personal and professional growth and where you will be rewarded for your performance and results. You will have the possibility to work with specialist on all fields to develop innovative solutions and to extend your national and international network. In addition, we offer you a competitive salary and benefits package.

The Company's Global Remote Work Policy allows eligible employees the option to work up to two days a week from home.

LyondellBasell is committed to advancing diversity, equity & inclusion (DEI) to ensure a positive experience for all employees.

Application & Contact

If you would like to learn more, please feel free to contact Martyna Piechowiak, Talent Acquisition Specialist at [e-mail]

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