Customer Service Representative with Spanish

PPG; Gdynia; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Fridays

Hybrid work options

Job summary

PPG in Gdynia is seeking a customer operations specialist to develop skills in an international setting. You will enter and manage customer orders, monitor status, and coordinate with sales, supply chain, and production teams to ensure timely delivery.

The role emphasizes accuracy, proactive problem-solving, and delivering excellent customer service in a multicultural environment. Hybrid work options with in-person days are available.

Qualifications

• Fluency in Spanish is essential.
• Conversational English required.
• At least 1 year of experience in a customer service or order management role.
• Familiarity with SAP or other ERP systems.
• Logistics background is a plus.
• Strong organizational and communication skills; proactive and solution‑oriented.
• Experience in international/multicultural environments.

Responsibilities

• Enter and manage customer orders accurately and timely.
• Monitor order status and proactively follow up with customers.
• Coordinate communication between sales, supply chain, factory, and pricing departments.
• Process invoices and handle credit/debit notes and non-technical complaints.
• Coordinate delivery logistics with warehouses and transport providers to ensure on-time shipments.
• Monitor stock levels and collaborate with production teams to maintain product availability.
• Maintain high customer satisfaction through responsiveness and attention to detail.

Skills

Spanish fluency

English (conversational)

Organization skills

Interpersonal communication

Multicultural environment experience

Education

Logistics background or related field

Tools

SAP

Job description

Looking for a role where you can develop your customer operations skills in a collaborative, international environment? Keep reading!

Our team in Gdynia works in an international environment, supporting customers and internal teams across Europe. We value collaboration, efficiency, and a positive work atmosphere that supports your development.

Your Responsibilities

• Entering and managing customer orders in the system, ensuring accuracy and timely processing.
• Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues.
• Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments.
• Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints.
• Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments.
• Monitoring stock levels and collaborating with supply and production teams to maintain product availability.
• Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer‑first mindset.

Our Requirements

• Fluency in Spanish is essential (spoken and written).
• Conversational level of English.
• Minimum of 1 year of experience in a similar customer service or order management role.
• Familiarity with SAP or other ERP systems is a strong advantage.
• Previous experience or academic background in logistics will be considered a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills, with a proactive and solution‑oriented approach.
• Ability to work effectively in an international and multicultural environment.

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in‑person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

Benefits

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

Equal Opportunity Employment Statement

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].