Senior Customer Service Specialist with Italian - Back Office (m/f/d)

PPG; Wrocław; On-site; PLN 60,000 - 80,000; Full time

Job summary

PPG is looking for a Senior Customer Service Specialist fluent in English and Italian to join its Global Business Services team in Wrocław. The role involves financial data processing, billing management, and supporting our European operations.

Ideal candidates should have relevant education or experience, combined with strong Excel skills and a detail-oriented mindset. PPG encourages collaboration and offers flexible work options including in-person work during the week and remote opportunities on Fridays.

Qualifications

• Detail-oriented and comfortable working with numbers.
• Enjoy structured, process-driven work in an international environment.
• Strong sense of responsibility and reliability.

Responsibilities

• Calculate and process discounts, rebates, and commissions.
• Prepare and manage invoices with high accuracy.
• Manage customer master data and transactions.
• Analyze discrepancies in financial calculations.
• Liaise with external partners for commissions.

Skills

Fluent in English

Fluent in Italian

Advanced MS Excel skills

Proficiency in MS Office

Attention to detail

Ability to work independently

Education

Secondary or higher education

3 years of experience in back-office/finance/accounting

Tools

SAP

Job description

Join PPG Global Business Services as a Senior Customer Service Specialist with Italian and support our European operations in financial data processing, billing, and back‑office administration. If you are detail‑oriented, comfortable working with numbers, and enjoy structured, process‑driven work in an international environment — this role is a great match for you!

Location: Wrocław (Curie‑Skłodowskiej 12)

Key Responsibilities

• Calculate and process discounts, rebates, and commissions for external partners and agents working for PPG
• Prepare and manage invoices and billing documents with high accuracy
• Manage customer master data and transactions in the system
• Ensure data integrity and confidentiality across all financial records
• Analyze discrepancies and resolve issues related to financial calculations
• Liaise with external partners, agents, and representatives working for PPG (e.g., to verify and process their commissions)
• Maintain documentation and keep procedures (e.g., SOPs) up to date
• Support onboarding and training of Junior Specialists
• Identify process improvement opportunities and propose solutions
• Perform other duties as assigned

Requirements

• Secondary or higher education, or min. 3 years of experience in back‑office / finance / accounting administration
• Fluent in English and Italian
• Advanced MS Excel skills (financial/accounting functions)
• Proficiency in MS Office
• Exceptional attention to detail and accuracy
• Ability to work independently with structured, repetitive processes
• Strong sense of responsibility and reliability

Nice To Have

• Experience in SAP
• Background in finance or accounting

How we work:

At PPG, we bring teams together to accelerate collaboration and career development, with in‑person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well‑being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.