Digital Customer Service Specialist with Swedish (m/f/d)

PPG; Wrocław; On-site; PLN 66,960 - 100,440; Full time

Benefits offered by this job

Work in a pet‑friendly office

Multisport card

Private medical care

Lunch card

Office parking options

Annual bonus

Spring, Winter & Holiday allowance

Discounts on our products

Job summary

PPG in Wrocław is seeking a Customer Service Representative to handle inquiries across digital channels. This role emphasizes delivering exceptional support and requires fluency in English and Swedish along with a focus on customer-centric solutions.

Ideal candidates will have at least 2 years of relevant experience and strong communication skills. PPG offers a pet-friendly office, a multisport card, private medical care, and various allowances, promoting a collaborative and inclusive work culture.

Qualifications

• Minimum 2 years of relevant experience in customer service.
• Experience handling complex or escalated customer cases.
• Experience supporting or coaching others is a strong advantage.

Responsibilities

• Handle customer inquiries across digital channels.
• Deliver professional support to ensure a high‑quality service experience.
• Act as a subject‑matter expert for digital tools.

Skills

Fluency in English

Fluency in Swedish

Strong communication skills

Problem-solving skills

Customer-centric mindset

Organizational skills

Collaboration skills

Education

Secondary education or higher

Tools

MS Office

CRM/Ticketing tools

Job description

At PPG Global Business Services in Wrocław, we provide high‑quality support to PPG teams and customers across Europe. We focus on continuous improvement, collaboration, and creating an excellent customer and employee experience.

Location: Curie‑Skłodowskiej 12, Wrocław (Nobilis Business House)

What You Will Do

• Handle customer inquiries across digital channels (email, phone, chat, messaging platforms, social media).
• Deliver professional, accurate, and customer‑focused support to ensure a high‑quality service experience.
• Act as a subject‑matter expert for digital tools (CRM, ticketing systems, chat platforms).
• Support the optimization of digital service workflows and channels.
• Maintain and enhance knowledge bases, FAQs, and self‑service content.
• Coach and mentor junior team members, supporting their onboarding and development.
• Share best practices and contribute to quality monitoring initiatives.
• Identify recurring issues, propose process improvements, and provide customer insights.
• Collaborate with Customer Service Managers, Digital Teams, IT, and Product Teams on new tools and process implementations.

Requirements

• Secondary education or higher.
• Minimum 2 years of relevant experience in customer service.
• Fluency in English and Swedish.
• Experience handling complex or escalated customer cases.
• Experience supporting or coaching others is a strong advantage.
• Customer‑centric and solution‑oriented mindset.
• Strong communication and problem‑solving skills.
• Proactive, organized, and detail‑oriented.
• Strong collaboration skills and a natural team player.
• Familiarity with MS Office (CRM/Ticketing tools would be a plus).

What We Offer

• Work in a pet‑friendly office – bring your dog to the office.
• Multisport card.
• Private medical care.
• Lunch card.
• Office parking options.
• Annual bonus.
• Spring, Winter & Holiday allowance.
• Discounts on our products.
• Collaborative, supportive, and inclusive culture.

PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.