Customer Service Specialist with Turkish (m/f/d)

PPG; Gdynia; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

PPG in Gdynia is seeking a customer operations professional to develop order management and customer service skills in a collaborative, international setting. You will enter orders, monitor status, and coordinate with sales, supply chain, and logistics teams to ensure timely shipments.

The role emphasizes proactive communication, attention to detail, and a customer-first mindset, with exposure to Europe-wide teams and the flexibility of Hybrid Fridays.

Qualifications

• Turkish fluency (spoken and written) required.
• English conversational level.
• At least 1 year in customer service or order management.
• Familiarity with SAP or another ERP system is a plus.
• Experience or studies in logistics is a plus.
• Strong organizational and multitasking abilities.
• Excellent interpersonal and proactive problem-solving skills.

Responsibilities

• Enter and manage customer orders accurately in the system.
• Monitor order status and proactively follow up with customers.
• Coordinate communication between sales, supply chain, and pricing teams.
• Process invoices, credits/debits, and handle non-technical complaints.
• Coordinate delivery logistics with warehouses and transport providers.
• Monitor stock levels and support product availability.
• Maintain high customer satisfaction through responsiveness.

Skills

Turkish fluency

English (conversational)

Strong organizational skills

Interpersonal communication

Multicultural environment experience

Education

Logistics background (advantage)

Tools

SAP

Job description

Looking for a role where you can develop your customer operations skills in a collaborative, international environment? Keep reading! Our team in Gdynia works in an international environment, supporting customers and internal teams across Europe. We value collaboration, efficiency, and a positive work atmosphere that supports your development.

Your Responsibilities

• Entering and managing customer orders in the system, ensuring accuracy and timely processing.
• Monitoring the status of orders and proactively following up with customers to provide updates and resolve any issues.
• Facilitating clear and effective communication between internal stakeholders including sales representatives, supply chain, factory teams, and pricing departments.
• Handling invoice-related tasks such as processing, corrections, issuing credit/debit notes, and managing non-technical complaints.
• Coordinating delivery logistics with warehouses and transport providers to ensure on-time shipments.
• Monitoring stock levels and collaborating with supply and production teams to maintain product availability.
• Maintaining a high level of customer satisfaction through responsiveness, attention to detail, and a customer-first mindset.

Our Requirements

• Fluency in Turkish is essential (spoken and written).
• Conversational level of English.
• Minimum of 1 year of experience in a similar customer service or order management role.
• Familiarity with SAP or other ERP systems is a strong advantage.
• Previous experience or academic background in logistics will be considered a plus.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Excellent interpersonal and communication skills, with a proactive and solution-oriented approach.
• Ability to work effectively in an international and multicultural environment.

How we work

At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

Equal Opportunity Statement

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email [e-mail].

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.