Customer Service Representative for PAYBACK for the German and Slovenian markets

TELUS Digital; Województwo pomorskie; Hybrid; PLN 40,000 - 54,000; Part time

Benefits offered by this job

Remote or in-office work

Private health insurance

Multisport membership

Reimbursement for eyeglasses

Reimbursement for online courses

Relocation assistance

Probationary-period bonus potential (1

Referral bonus (1500 PLN)

Job summary

TELUS Digital is seeking a Customer Service Representative fluent in Slovenian and German to support the PAYBACK loyalty program. The role involves providing first-line customer support, handling inquiries across channels, and assisting with data entry and rewards processing.

You will join a team offering remote or in-office work, with training and onboarding, plus opportunities for professional development and relocation support if needed. A one-time referral bonus may be offered.

Qualifications

• Fluent in Slovenian (C2) and German (C1) for customer support.
• Strong customer-service orientation and empathy.
• Excellent communication and multitasking abilities.
• Good computer skills and ability to navigate multiple channels.

Responsibilities

• Provide first-line customer support via phone and email.
• Assist customers with earning points and redeeming rewards in PAYBACK.
• Enter and manage customer data in the system.
• Assist with account login, card or rewards requests.

Skills

Slovenian language (C2)

German language (C1)

Customer service

Multitasking

Communication skills

MS Office/Google Workspace

Tools

MS Office/Google Workspace

Job description

The TELUS Digital team is currently looking for Customer Service Representatives who are fluent in Slovenian and German to join our team supporting the PAYBACK loyalty program.

Customer Service Representative for PAYBACK for the German and Slovenian markets

Your Responsibilities

• Providing advice and support as the first line of customer service
• Managing communication with customers through various channels, such as phone or email
• Answering all questions regarding the process of earning points and redeeming them
• Entering customer data into the system
• Assisting with basic tasks such as logging into a customer’s account, ordering additional cards or rewards

Your Profile

• Commitment to customer satisfaction and empathy when handling a variety of customer inquiries
• Strong communication skills, along with a very good command of Slovenian (C2) and German (C1)
• Very good computer skills and the ability to multitask
• Availability during project working hours: Mon–Fri, 10:00 a.m.–4:00 p.m. (Part‑time position (30H))
• Flexibility, reliability, and the ability to work in a team
• Availability during the one‑month training period (Mon–Fri until 5:15 p.m. — The first month of employment must be worked on a full‑time basis)

We Offer

• The opportunity to collaborate with leading business partners
• Comprehensive product training and intensive onboarding
• In‑house training and professional development opportunities
• Remote or in‑office work
• Excellent public transportation access to the office due to its location
• A modern office in the Olivia Business Center complex with state‑of‑the‑art workspaces, as well as free beverages and fruit
• Private health insurance
• Multisport membership
• Reimbursement for eyeglasses
• Reimbursement for online courses (language learning, hobbies, self‑development)
• Opportunity to receive an additional bonus of 1,500 PLN for referring a friend to the company. The bonus will be paid after completing the probationary period and meeting the program’s conditions
• Relocation assistance

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real‑world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™ an enterprise‑grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.