Digital Trust and Safety Specialist with Dutch and English

Gdziepracujemy; Polska; On-site; PLN 181,000 - 259,000; Full time

Benefits offered by this job

Relocation bonus €1,200 gross

Company-provided accommodation up to w

Plane ticket to Sofia

Job summary

TELUS Digital Bulgaria is seeking a Digital Trust and Safety Specialist to review user-generated content and enforce policies. You will work on content assessment and risk mitigation in a fast-paced setting, collaborating with global teams.

The role requires Dutch fluency and English at B2+ level, with relocation to Sofia. You will receive training, relocation support, and a competitive benefits package as part of an international team.

Qualifications

• Fluent in Dutch and English at least B2+.
• Ability to process sensitive information with care.
• Strong reasoning to defend decisions and add context.

Responsibilities

• Review user-generated back-office content and ensure policy compliance.
• Take prompt action on information violating guidelines or posing risks.
• Stay updated on internal policies to ensure correct implementation.
• Identify patterns to proactively address potential risks.

Skills

Dutch fluency

English proficiency B2+

Attention to detail

Handling sensitive information

Pattern recognition

Time management

Fraud investigation experience

Job description

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Are you ready to take the next step in your career and achieve your next challenge?

If your answer is YES - join the leader in the CX (Customer Experience) industry

TELUS Digital Bulgaria!

As a Digital Trust and Safety Specialist with Dutch and English you will:

• Review user-generated back-office information, which may include sensitive or potentially disturbing content, and ensure compliance with established policies
• Take prompt and appropriate action on information that violates guidelines or poses risks
• Stay updated on internal policies to ensure accurate implementation
• Identify and analyze patterns to proactively address potential risks

We are looking for someone with:

• High attention to detail
• Comfortable processing sensitive information
• Strong ability to defend decisions and provide context with logical reasoning
• Ability to identify patterns in behavior to enhance decision-making
• Strong organizational and time management skills to deal with shifting priorities and high volumes of work
• Experience investigating fraud, spam, or other types of inappropriate information is an asset

Required qualifications:

• Fluent in Dutch
• B2 or higher English language skill

In return, we will give you:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term hom
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

With the opportunity provided, you'll enjoy all the benefits from our incredible TELUS Tower office in Sofia - such as top location in the city center, personal gym, relax and gaming areas and the possibility to be part of an amazing team!

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.