Customer Service Representative (F/M/X)

Mondelez International Inc.; Warszawa; On-site; PLN 90,000 - 120,000; Full time

Benefits offered by this job

Annual bonus

Medical care

Multisport card

Life insurance

Employee Pension Program

Job summary

Mondelēz International in Warsaw, Poland is seeking an Order Management (OTB) and Customer Service & Logistics professional. You will be the single point of contact for the assigned customer portfolio, guiding orders from placement through invoicing and coordinating with Sales and Logistics to ensure timely deliveries.

The role emphasizes data-driven planning, KPI achievement, and cross-functional collaboration.

Qualifications

• Experience in CS&L or order-to-cash environments.
• Strong analytical and problem-solving skills.
• Customer orientation and effective communication.
• Focus on delivering productivity, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.
• Fluent in English.

Responsibilities

• Be the single point of contact for the customer portfolio from order to invoice.
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability.
• Manage escalations for complaints and disputes to ensure customer satisfaction.
• Achieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation).
• Optimize order and delivery execution focusing on promotions, bottlenecks, quotas.
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales.
• Prepare and archive proper documentation at all stages of the process.

Skills

Order-to-Cash

Analytical skills

Customer orientation

Influencing & communication

Team player

Proactive & flexible

English proficiency

Tools

SAP

Job description

Warsaw, Poland

Full time

R-177363

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoice
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability
• Manage escalations for complaints and disputes to ensure maximum customer satisfaction
• Achieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation)
• Optimize order and delivery execution with focus on promotions, bottlenecks, and quotas
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teams
• Prepare and archive proper documentation at all stages of the process

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L/ an order-to-cash environment
• Strong analytical and problem-solving skills
• Customer orientation, strong influencing, and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility
• Communicative in English

Nice to have:

• Work experience in the FMCG/CPG industry
• SAP knowledge

What we offer

• Working on iconic brands
• Employment based on an indefinite employment contract
• Annual bonus
• Medical care at Luxmed
• Multisport card
• Life insurance
• Employee Pension Program

Relocation Support Available?

No Relocation support available

Business Unit Summary

Our people make all the difference in our succes

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Excited to grow your career?

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics

At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum

Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.

Join us and Make It An Opportunity!

Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.