Customer Service Representative (F/M/X)

Mondelēz International; Warszawa; On-site; PLN 60,000 - 85,000; Full time

Benefits offered by this job

Annual bonus

Medical care (Luxmed)

Multisport card

Life insurance

Employee Pension Program

Job summary

Mondelēz International in Warszawa seeks a Results-driven Order Management professional to be the single point of contact for customer portfolios, handling end-to-end processes from order to invoice. You will work with Sales, CS Finance, and Logistics to ensure timely delivery and accurate documentation in a fast-paced FMCG environment.

The role emphasizes strong analytical skills, customer focus, and collaboration across cross-functional teams to optimize promotions and quotas while maintaining

Qualifications

• Experience in CS&L/ order-to-cash environment.
• Strong analytical and problem-solving skills.
• Customer orientation, strong influencing, and communication skills.
• Strong focus on delivering productivity, service and KPIs.
• Team player, accountable, proactive thinking, flexibility.
• Communicative in English.

Responsibilities

• Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoice.
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability.
• Manage escalations for complaints and disputes to ensure maximum customer satisfaction.
• Achieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation).
• Optimize order and delivery execution with focus on promotions, bottlenecks, and quotas.
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teams.
• Prepare and archive proper documentation at all stages of the process.

Skills

CS&L / order-to-cash

Analytical skills

Customer orientation

KPI focus

Team player

English communication

Tools

SAP

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

• Be the single point of contact for your assigned customer portfolio, managing all processes from order to invoice
• Communicate with Customers and Sales about order status, changes, claims, delivery, and product availability
• Manage escalations for complaints and disputes to ensure maximum customer satisfaction
• Achieve customer service targets and KPIs (Invoice Accuracy, CFR, CS Mistake, on-time documentation)
• Optimize order and delivery execution with focus on promotions, bottlenecks, and quotas
• Collaborate cross-functionally with Order Fulfilment, CS Finance, Logistics and Sales teams
• Prepare and archive proper documentation at all stages of the process

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Experience in CS&L/ an order-to-cash environment
• Strong analytical and problem-solving skills
• Customer orientation, strong influencing, and communication skills
• Strong focus on delivering productivities, service and KPIs
• Team player, accountable, proactive thinking, flexibility
• Communicative in English

Nice to have:

• Work experience in the FMCG/CPG industry
• SAP knowledge

What we offer:

• Working on iconic brands
• Employment based on an indefinite employment contract
• Annual bonus
• Medical care at Luxmed
• Multisport card
• Life insurance
• Employee Pension Program

Relocation Support Available?

No Relocation support available

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Order Management (OTB)

Customer Service & Logistics