Customer Service Representative

Emerson; Katowice; On-site; PLN 36,000 - 52,000; Full time

Job summary

Emerson in Katowice, Poland is seeking a Customer Service Representative to support customers in North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. You will be a key point of contact for external customers and internal stakeholders, ensuring accurate order management, timely responses, and clear communication.

This role collaborates with sales teams and the German headquarters, contributes to continuous process improvements, and helps broaden knowledge of technical

Qualifications

• Experience in a customer-facing environment, ideally within an international setting.
• Minimum 2 years of relevant customer service or commercial support experience.
• Polish and English written and verbal communication proficiency.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Willingness to learn about technical products and customer solutions.

Responsibilities

• Serve as the primary contact for customers across Poland, Slovakia, and the Czech Republic via phone and email.
• Process customer orders, order modifications, and EDI transactions accurately and efficiently.
• Manage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience.
• Coordinate order fulfillment activities and proactively track delivery schedules with planning and operations teams.
• Prepare and distribute order confirmations, delivery information, and other customer documentation.
• Provide basic technical support and product-related information, collaborating with internal experts when needed.
• Support customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management.
• Partner closely with sales teams, customers, internal departments, and colleagues at the German headquarters to ensure clear communication and seamless order follow-up.
• Build strong working relationships through regular interaction with multiple departments and close collaboration with the Customer Support team in Germany.
• Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows.
• Provide administrative support, translation assistance, and backup coverage for regional customer service activities as required.

Skills

Customer service

Polish language

English language

Communication skills

Multitasking

Tools

ERP systems

CRM systems

EDI understanding

Job description

If you are a Customer Service Representative professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Katowice, Poland. As part of our European Customer Service team, you will support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. In this role, you will serve as a key point of contact for both external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication while contributing to continuous process improvement.

In This Role, Your Responsibilities Will Be:

• Serve as the primary point of contact for customers across Poland, Slovakia, and the Czech Republic, providing timely and professional support via phone and email
• Process customer orders, order modifications, and EDI transactions accurately and efficiently
• Manage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience
• Coordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams
• Prepare and distribute order confirmations, delivery information, and other customer documentation
• Provide basic technical support and product-related information, collaborating with internal experts when needed
• Support customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management
• Partner closely with sales teams, customers, internal departments, and colleagues at the German headquarters to ensure clear communication and seamless order follow-up
• Build strong working relationships through regular interaction with multiple departments and close collaboration with the Customer Support team in Germany
• Contribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows
• Provide administrative support, translation assistance, and backup coverage for regional customer service activities as required.

Who You Are:

You readily action new challenges, without unnecessary planning. You separate and combine activities into efficient workflows. You persist in accomplishing objectives despite obstacles and setbacks.

For This Role, You Will Need:

• Experience in a customer-facing, commercial, or customer service environment, ideally within an international setting
• A minimum of 2 years of relevant customer service or commercial support experience
• A customer-focused approach and commitment to delivering excellent service
• Strong written and verbal communication skills in Polish and English
• Ability to manage multiple priorities while maintaining accuracy and attention to detail
• Strong organizational and problem-solving skills
• Experience working collaboratively across teams and with diverse stakeholders
• Confidence using standard business applications and digital tools
• Ability to work independently while contributing positively to a team environment
• Interest in learning about technical products and customer solutions.

Preferred Qualifications That Set You Apart:

• Conversational German language skills
• Experience working with ERP and/or CRM systems
• Exposure to technical products, industrial environments, or manufacturing organizations
• Experience supporting customers across multiple countries or regions
• Knowledge of EDI order processing.

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives- because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.