Europe Logistics Client Success Manager
JD.COM
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Job summary
JD.COM is seeking a dedicated Customer Service Manager to serve as a trusted partner for Chinese enterprises expanding into Europe. You will deliver seamless service and proactive support across the region, coordinating with warehousing, logistics, IT, and other teams to meet client expectations.
In this role, you will lead business reviews, drive continuous improvement, and own day-to-day execution of client programs, resolving issues and ensuring transparency and accountability in all
Job description
JD.COM is seeking a dedicated Customer Service Manager to serve as a trusted partner for Chinese enterprises expanding into Europe. You will deliver seamless service and proactive support across the region, coordinating with warehousing, logistics, IT, and other teams to meet client expectations.
In this role, you will lead business reviews, drive continuous improvement, and own day-to-day execution of client programs, resolving issues and ensuring transparency and accountability in all
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