Customer Quality & Experience Specialist

BD; Wrocław; On-site; PLN 99,000 - 151,000; Full time

Job summary

BD in Wroclaw, Poland, is seeking a Customer Quality Relations professional to handle inquiries from healthcare professionals and internal teams, promote post-market quality, and drive corrective actions. You will train local teams, analyze feedback, and report metrics to leadership.

The role requires a degree or equivalent in a related field, strong English and French (C1), CRM experience, and ability to navigate regulatory knowledge within Medical Devices.

Qualifications

• Degree level or similar qualification in a relevant subject area; QA/quality control experience acceptable in lieu of a degree.
• Good English (written and spoken).
• French (C1 or native).
• Excellent experience handling customer expectations, requests and complaints.
• Proficiency with CRM systems; Salesforce or Trackwise knowledge a plus.

Responsibilities

• Handle Customer Requests: address quality-related external customers (Health Care Professionals) or internal customers inquiries and provide resolutions.
• Support BDX business units and partners in customer communications.
• Build links with local BDX teams to understand needs and promote post-market quality function.
• Supervise feedback by organizing and analyzing customer input for improvement opportunities.
• Provide training and coaching to local teams on post-market quality issues, including on-site visits.
• Report performance: prepare and present CQR metrics and performance to Quality and BU leadership at the EMEA level.
• Implement corrective actions: validate and communicate actions, maintain records and ensure timely execution.
• Disseminate procedures and track training schedules.

Job description

BD in Wroclaw, Poland, is seeking a Customer Quality Relations professional to handle inquiries from healthcare professionals and internal teams, promote post-market quality, and drive corrective actions. You will train local teams, analyze feedback, and report metrics to leadership.

The role requires a degree or equivalent in a related field, strong English and French (C1), CRM experience, and ability to navigate regulatory knowledge within Medical Devices.