Customer Quality Relations specialist with French

BD Mexico; Wrocław; On-site; PLN 99,000 - 151,000; Full time

Job summary

BD in Wroclaw, Poland, seeks a Quality Customer Relations specialist to manage post-market quality issues and customer communications. You will handle inquiries from healthcare professionals and BD associates, analyse feedback, and promote quality improvements across regions.

The role requires strong English and French skills, CRM experience (Salesforce/Trackwise a plus), and the ability to work independently within cross-functional teams to support BD units and partners.

Qualifications

• Degree or equivalent in a relevant field; quality assurance or customer relations experience accepted in lieu of a degree.
• Proficient English, both written and spoken; French at C1 or native level is required.
• Strong experience handling customer expectations, requests and complaints.
• Excellent written and verbal communication, emotional intelligence, and de‑escalation skills.
• Ability to adapt to changing needs and take on broader tasks to improve outcomes.
• Analytical skills to supervise and interpret trends in data.
• Capable of leading multiple activities and meeting internal/external goals.
• CRM systems experience; Salesforce or Trackwise knowledge is a plus.
• Ability to work independently and in cross-functional teams.
• Nice to have knowledge of European regulatory and local Medical Devices requirements.

Responsibilities

• Handle Customer Requests: address quality-related inquiries from Health Care Professionals or BD associates and resolve them promptly.
• Support Business Units: assist BDX units and partners in customer communications.
• Build Links: collaborate with local BDX teams to understand needs and promote post-market quality.
• Supervise Feedback: organize and analyze customer feedback to identify improvements.
• Provide Training and Coaching: train local teams on post-market quality issues, including on-site visits.
• Report Performance: prepare and present CQR metrics and performance to Quality and BU leadership at the EMEA level.
• Implement Corrective Actions: validate actions, maintain records, ensure timely execution across regions.
• Disseminate Procedures: share quality procedures and coordinate training schedules.

Skills

Good English

French (C1)

CRM knowledge

Analytical mindset

Cross-functional teamwork

Communication skills

Education

Degree in relevant field

Tools

Salesforce

Trackwise

Job description

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Main responsibilities will include:

• Handle Customer Requests: Address quality-related external customers (Health Care Profressional) or internal customers (BD associates: sales rep, marketing, etc...) inquiries promptly and provide effective resolutions.

• Support Business Units: Assist BDX business units and partners in customer communications.

• Build Links: Collaborate with local BDX teams to understand their needs and expectations, while promoting and representing the post-market quality function.

• Supervise Feedback: Organize and analyze customer feedback to identify improvement opportunities.

• Provide Training and Coaching: Support and train local teams, including on-site visits when needed, on post-market quality issues.

• Report Performance: Prepare and present regular reports on Customer Quality Relations (CQR) metrics and performance to Quality and BU leadership at the EMEA level.

• Implement Corrective Actions: Validate and communicate corrective actions with collaborators, maintain monitoring records, and ensure timely execution in affected regions.

• Disseminate Procedures: Share quality procedures and run scheduling and tracking of related training.

Requirements

• Degree level or similar qualification in a relevant subject area. Qualityassurance,managementorsimilar relevant work experience in customer relations and quality control will be considered in lieu of a degree.

• Good English (both written and spoken)

• French (C1 or native)

• Excellent experience handling customer expectations,requestsand complaints.

• Exceptional written and verbal communication skills, emotional intelligence, and the ability to de-escalate sensitive client issues.

• Demonstrated ability to adapt to changing needs of the organization; including taking on broader aspects of a task and maximising skills and knowledge to deliver better outcomes for the organization.

• Ability to apply analytical and statistical methods tosuperviseand interpret trends and sophisticated problems.

• Capable of leading various activities at the same time and meeting internal and external objectives.

• Proficiency in using CRM systems and quality management software (Knowledge about Salesforce or Trackwise is a plus)

• Ability to work independently and as part of a cross-functional team.

• Nice to have: knowledge of the European regulatory and legal requirements in the field of Medical Devices and in vitro Diagnostic Medical Devices and any specific local Cluster requirements.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland , reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers .

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

Primary Work Location

POL Wroclaw - Legnicka

Work Shift

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You (https://jobs.bd.com/en/your-career-at-BD) ."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

zł99,000.00 - zł150,975.00 PLN Annual

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.