Customer Operations Specialist - SAP & O2C (EMEA)

Wella International; Łódź; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Flexible hybrid work model

EU remote up to 30 days

Luxmed medical coverage

Life insurance

Lunch card

Multisport card

Commute support

Team bonding funding

Bonuses for life events

Job summary

Wella Company in Łódź is seeking a Customer Operation Specialist to join the EMEA Order to Cash team at our SSC. You will own the end-to-end order cycle, resolve customer queries, and collaborate with Sales, Supply Chain, and Accounts Receivable to deliver a seamless experience.

The role offers a hybrid work model with some on-site days, opportunities to travel, and a chance to help shape a growing team from the ground up.

Qualifications

• Fluency in English is required.
• 2+ years in Customer Service.
• Strong SAP experience (2+ years preferred).

Responsibilities

• Act as the main point of contact for your customer portfolio.
• Build and maintain relationships with customers and internal teams.
• Handle customer queries with ownership and professionalism.
• Process high volumes of orders in SAP.
• Coordinate product availability and delivery timelines.
• Validate pricing and support contract updates.
• Resolve complaints and implement corrective actions.
• Optimize logistics for efficient deliveries.
• Take ownership of customer service quality.
• Ensure KPIs are met.

Skills

Fluency in English

Customer service

Communication

Interpersonal skills

Analytical mindset

Data handling

Remote collaboration

Tools

SAP

Job description

Wella Company in Łódź is seeking a Customer Operation Specialist to join the EMEA Order to Cash team at our SSC. You will own the end-to-end order cycle, resolve customer queries, and collaborate with Sales, Supply Chain, and Accounts Receivable to deliver a seamless experience.

The role offers a hybrid work model with some on-site days, opportunities to travel, and a chance to help shape a growing team from the ground up.