Customer Care Representative with Finnish Language

Schneider Electric; Polska; À distance; PLN 78 000 - 123 000; Plein temps

Avantages offerts par ce poste

Private medical care

Life insurance

Sports card

Bonus/Performance incentives

Benefits cafeteria

Résumé du poste

Schneider Electric in Warsaw is seeking a Customer Care Representative fluent in Finnish and English to be the frontline contact for commercial and logistics support across Nordic country organizations. You will handle inquiries via phone, email, chat, and portals, supporting pre- and post-sale activities and coordinating with multiple internal teams.

The role emphasizes strong communication, a service mindset, and the ability to learn quickly about technical and digital concepts.

Qualifications

• Bachelor’s degree or commercial education with relevant customer service experience.
• Excellent communication skills and a service mindset.
• Strong team orientation and problem-solving attitude.
• Ability to learn quickly and grasp technical/digital concepts.

Responsabilités

• Be the first point of contact for commercial and logistics questions via multiple channels.
• Assist with pre-sales and after-sales inquiries (prices, availability, substitutions, orders, warranties).
• Manage customer complaints from registration to resolution and escalate as needed.
• Coordinate between customers and internal teams (technical support, after-sales, sales).
• Interact with Supply Chain on order management and follow-up.
• Record all interactions in CRM and create SAP orders.
• Support new digital tools and projects and promote them to customers.
• Act as back-up for other Nordics teams when required.

Connaissances

English proficiency

Finnish proficiency

Customer service

Communication skills

Problem solving

Learning aptitude

Formation

Bachelor’s degree in Business Administration or related field

Outils

SAP

CRM (Salesforce)

Description du poste

IMPACT starts with us

At Schneider Electric, you will contribute to solving the climate crisis and accelerating the energy transformation that our planet urgently needs. You will work among colleagues with very diverse personal and professional experiences, united by a vision of a better world.

Location & commitments

• Location: Warsaw office (Konstruktorska street)
• Full-time employment contract,
• Smart onboarding with access to e‑learning and internal knowledge platforms,
• CSR & sustainability projects – make a real impact,
• Clear growth path – we support your ambitions with an individual development plan.

Your IMPACT

Customer Care Representative with Finnish is the first point of contact for the commercial and logistics support in the entire sales process of the Nordics country organizations. This will be done via telephone, email, and online channels such as chat, web and portals for both Schneider Electric customers and partners.

Your Responsibilities

• Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities,
• support customers for pre-sales and after sales questions (e.g., product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints),
• manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed,
• maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center(s).
• pro-actively interact with customers and Supply Chain regarding order management and follow-up,
• register of all customer interactions in CRM system and create order in SAP,
• support in (new) digital tools & projects and actively promote those to customers,
• be the the back-up for colleagues in the other Nordics teams if and when needed.

Your Profile

• Bachelor's degree in Business Administration, Logistics, or related field or commercial education and relevant working experience in a (technical) customer service environment,
• excellent communication skills,
• strong Service and team-oriented attitude, with a problem-solving mindset,
• ability to learn quickly and general interest in learning technical and digital concepts,
• ability to work in a dynamic and changing environment,
• flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment,
• call center or customer service experience is an advantage,
• working experience/background/education in electrical field is a distinct advantage,
• knowledge of and experience in SAP and CRM (Salesforce) is an asset.

Languages:

• Fluency in English and FINNISH (verbal and written).

Our Offer:

• EXCITING JOB in an international company, which is leading the Digital Transformation of Energy Management and Automation, with significant market share,
• DEVELOPMENT - the opportunity to gain valuable work experience in a supportive team of professionals,
• ONBOARDING TRANINGS to help you find your way in our company,
• WIDE CHOICE OF BENEFITS - private medical care, life insurance, sports card, performance bonus, benefits cafeteria with the possibility to exchange points for selected products or services,
• BENEFITS FOR EMPLOYE’S CHILDREN from the company's social fund,
• ADDITIONAL FAMILY LEAVE - for the birth of a child or adoption, to care for a family member or for bereavement (additional leave beyond the terms of labor law),
• PROJECT WORK OPPORTUNITY (e.g., ambassador programme, mentoring, digitisation projects),
• DIVERSE TEAM - working in a diverse team and the opportunity to use foreign languages in your daily work,
• ACCESS TO TRAINING PLATFORM - training tailored to your needs and career goals.

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.

Our Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.

Schneider Electric is there when it matters most to you

Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team:

Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges.

Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and pension saving matching contribution.

Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.

Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.

Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.