Customer Journey Data Analyst

LTM; Kraków; Hybrid; PLN 111,600 - 167,400; Full time

Job summary

LTM in Kraków is seeking a Customer Journey Data Analyst for an expanding technology business. The role involves integrating data from multiple sources, tracking customer IT journeys, analyzing user behavior, and delivering actionable insights through dashboards. Ideal candidates will have experience with data visualization tools and strong analytical skills. This position is office-based for 3 days a week and offers a contract of 6 months or more.

Qualifications

• Experience of data visualization tools and dashboard design.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.

Responsibilities

• Identify gather and integrate data from multiple sources including IT systems and service desks.
• Define and maintain key metrics for tracking customer IT journeys.
• Analyse user behaviour across IT services to identify trends and optimization opportunities.
• Translate data into clear actionable recommendations.
• Design and maintain dashboards for performance metrics.
• Present insights using data storytelling techniques.
• Comply with client's governance control frameworks.
• Establish a digital environment and automate processes.

Skills

Data visualization tools

Analytical skills

Problem-solving skills

Job description

The mission of LTM Company is to engineer meaningful technology solutions to help businesses and societies flourish. Our successful technology business serves over 2000 Global customers and now, we are in a process of expanding. LTM is extending its technology business with specific expansion plans in Poland

Role: Customer Journey Data Analyst

Location: Krakow, Poland (3 days office)

Contract: 6 Months+

Description

• Identify gather and integrate data from multiple sources including IT systems service desks monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends pain points and optimization opportunities
• Translate data into clear actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear compelling and accessible way using data storytelling techniques
• Deliver the above while complying with client's governance control frameworks
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data

What you need to have to succeed in this role

• Experience of data visualization tools and dashboard design
• Strong analytical and problemsolving skills with the ability to make datadriven decisions