Data Analyst

HeadHR; Województwo małopolskie; On-site; PLN 167,400 - 279,000; Full time

Benefits offered by this job

Private healthcare coverage

Multisport card

Growth and development opportunities

Prestigious position at a large bank

Job summary

HeadHR is seeking a Data Analyst in Poland, Województwo małopolskie, to transform complex data into actionable insights. In this role, you'll identify and integrate data from diverse sources, analyze user behavior, and design impactful dashboards. The ideal candidate will have strong analytical skills and experience with tools like ServiceNow and Jira. The position offers a hybrid work model and opportunities for professional growth within one of the world's leading banks, along with private healthcare coverage and a multisport card.

Qualifications

• Experience of data visualization tools and dashboard design.
• Strong analytical and problem-solving skills.
• Ability to make data-driven decisions.
• Python proficiency for automation.
• Strong communication and interpersonal skills.

Responsibilities

• Identify, gather and integrate data from multiple sources.
• Define and maintain key metrics for tracking performance.
• Analyse user behaviour across IT services.
• Translate data into actionable recommendations.
• Design and maintain dashboards communicating performance.

Skills

Data visualization tools

Analytical and problem-solving skills

ServiceNow

Jira

GCP Looker Studio

SQL

Splunk

Python proficiency

Communication skills

Agile methodologies

Job description

Client: international bank
Recruitment process: one on‑line meeting with the hiring managers, followed by a phone screen with our recruiter
Hybrid work: 6 days per month from the office in Cracow

We are looking for a Data Analyst who can turn complex operational and user experience data into practical insights that improve internal technology services. In this role, you will work closely with cross‑functional teams to understand how users interact with IT services, identify friction points, and build clear visibility around service performance. This is a strong opportunity for someone who enjoys combining analytics, dashboard creation and process automation to influence how digital services evolve.

What will you do

• Identify, gather and integrate data from multiple sources including IT systems, service desks, monitoring tools and customer experience platforms
• Define and maintain key metrics for tracking customer IT journeys and service performance
• Analyse user behaviour across IT services to identify trends, pain points and optimisation opportunities
• Translate data into clear, actionable recommendations for operational and strategic improvements
• Design and maintain dashboards that clearly communicate performance and experience metrics
• Present insights in a clear and accessible way

Kogo poszukujemy?

Skills

• Experience of data visualization tools and dashboard design
• Strong analytical and problem‑solving skills, with the ability to make data‑driven decisions
• Experience of working with tools like: ServiceNow, Jira, GCP Looker Studio, SQL, Splunk
• An automation‑focused mindset ideally with Python proficiency
• Strong communication and interpersonal skills, with the ability to articulate technical concepts to non‑technical stakeholders
• Knowledge of Agile methodologies and project management frameworks
• Familiarity with emerging technologies and industry trends

What's in it for you?

• Prestigious position at one of the world's largest banks
• Growth and development opportunities with the possibility to move between projects
• Hybrid work (6 days per month from the office in Cracow)
• Private healthcare coverage and multisport card