Customer HyperCare Coordinator with French

Ingersoll Rand; Warszawa; On-site; PLN 61,380 - 100,440; Full time

Benefits offered by this job

A Competitive Salary

Annual Bonus

Equity plan for new hires

Private Medical Care

Cafeteria / Holiday subsidy

Flexible Working Hours (hybrid)

Stable working environment

Technical, Professional, and Skills培训

International working environment

Job summary

Ingersoll Rand in Warsaw, Poland (hybrid) is seeking a Customer Hypercare Coordinator with French to join our growing team. You will be the first contact for inbound inquiries and qualify leads for the sales channel, ensuring a positive customer experience.

You will collaborate with internal teams and distributors to ensure timely responses, contribute to NPS initiatives, and use your English and French language skills (Polish a plus).

Qualifications

• Languages: English B2/C1; French B2/C1, Polish C1/C2 is nice to have.
• Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any sociable roles.
• Determined and results oriented.

Responsibilities

• Inbound Leads: act as the first point of contact for leads received through the website or other sources.
• Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.
• Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.
• NPS: support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.

Skills

Customer service

Telemarketing

Sales

Job description

Job Title Customer Hypercare Coordinator with French

Location

Warsaw, Poland (Hybrid)

About Us

At Ingersoll Rand we are passionate about inspiring progress around the world. Our people and our family of brands work together to increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com. Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including minorities, females, individuals of all sexual orientations and gender identities and individuals with disabilities.

Job Summary

The Hypercare team is specialized in qualifying customer inquiries to ensure they are all properly addressed. We are now expanding the team with a new member as an addition to the 7 current team members.

Responsibilities

• Inbound Leads: act as the first point of contact for leads received through the website or other sources.
• Qualify these leads and proactively hand them off to the appropriate sales person or channel, ensuring adherence to standard procedures and delivering a positive customer experience.
• Follow-ups: follow up with internal teams and distributors to ensure timely responses to customers.
• NPS: support initiatives aimed at enhancing the company's Net Promoter Score (NPS) by creating positive experiences for all types of inbound inquiries.

Basic Qualifications

• Languages: English B2/C1; French B2/C1, Polish C1/C2 is nice to have.

Travel & Work Arrangements/Requirements

Site Based

Key Competencies

• Previous experience in Customer Service/Help Desk, Telemarketing, Sales, or any previous sociable roles.
• Determined and results oriented

What We Offer

• A Competitive Salary
• Annual Bonus
• Equity plan for new hires
• Private Medical Care
• Cafeteria / Holiday subsidy
• Flexible Working Hours (hybrid)
• Stable working environment, focusing on long-term cooperation
• Technical, Professional, and Skills Training
• International working environment

Salary Range

5 500 – 9 000 PLN gross