CRM Automation Lead – Tools & Data

Limango GmbH; Wrocław; Hybrid; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid/Remote work

Flexible hours

Private medical care

Multisport card

Office vibes

Learning & development

Remote opportunities

Job summary

Limango GmbH in Poland is seeking a CRM Automation Manager – Tools & Data to lead AI-driven automation within our CRM. You will own Emarsys processes, design automation workflows, and drive data-driven improvements across campaigns.

You will partner with CRM, IT, and ML teams, extract and aggregate data with Databricks, optimize campaigns, and ensure accurate data and personalized communications across channels.

Qualifications

• Several years of experience with CRM systems or marketing automation tools.
• Good English and advanced Excel skills.
• Technical understanding and experience with SQL.
• Strong analytical skills to interpret data from multiple sources.

Responsibilities

• Analyze and design AI-driven automation by collaborating with business teams.
• Design AI-powered solutions to reduce manual work and speed up processes.
• Become the expert for our CRM platform Emarsys and drive new communication opportunities.
• Support CRM teams by sharing best practices and monitoring campaign performance and budgets in Emarsys.
• Master ESL for automated and personalized customer communications.
• Extract and aggregate data from Emarsys using Databricks for data-driven decisions.
• Monitor, maintain, and update CRM-related data.
• Troubleshoot issues related to customer communications and campaigns.
• Work closely with CRM, IT, and ML teams.

Skills

CRM systems

SQL

Excel

AI & automation

Data analysis

Emarsys

Databricks

English proficiency

Tools

Emarsys

Databricks

Job description

Limango GmbH in Poland is seeking a CRM Automation Manager – Tools & Data to lead AI-driven automation within our CRM. You will own Emarsys processes, design automation workflows, and drive data-driven improvements across campaigns.

You will partner with CRM, IT, and ML teams, extract and aggregate data with Databricks, optimize campaigns, and ensure accurate data and personalized communications across channels.