Credit Controller

Radisson Hotel Group; Poland; Hybrid; PLN 161,000 - 242,000; Full time

Benefits offered by this job

Hotel staff rates

Country-specific perks

Job summary

Radisson Hotel Group is seeking a dynamic Credit Controller to join our Finance team. The role is hybrid, based at our Area Support Office near Manchester Airport with flexibility to work from home.

You will manage timely collections, maintain relationships, and help optimise cash flow while partnering with an external accounting provider. You will review aged debtors, chase past-due balances, monitor unallocated payments, and participate in quarterly credit meetings.

Qualifications

• Proven track record in accounts receivable within hospitality is desirable.
• Knowledge of the full OTC cycle is essential.
• Proficiency in MS Excel is required.
• Experience with PMS Hotel System is desirable, with full training provided.
• Second language is advantageous.

Responsibilities

• Allocate incoming payments with our outsourced partner and investigate discrepancies to maintain an audit trail.
• Review the aged debtor ledger daily and chase past-due invoices to mitigate delinquencies.
• Monitor unallocated payments and ensure timely allocation or return.
• Hold quarterly credit meetings to align on priorities.
• Escalate concerns with a focus on financial protection and process adherence.
• Follow a centralized AR methodology to remove duplication and simplify workflows.

Skills

Accounts receivable

OTC cycle

Hospitality experience

Second language

Tools

MS Excel

PMS Hotel System

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are seeking a dynamic and driven Credit Controller to join our Finance team. Reporting to the Head of Credit and Collections, you will be responsible for managing the timely collection of outstanding balances, maintaining strong customer relationships, and helping to optimise cash flow across the business.

Whilst based within our Area Support Office at Radisson Blu Manchester Airport, this is very much a hybrid role with the flexibility to work between the office and your home.

This is your opportunity to make a real impact and showcase your exceptional skills in a fast-paced environment; self-discipline and good multi-tasking skills is a must for this role.

You will:

• Work closely with our outsourced accounting partner to allocate all incoming payments on a daily basis, investigating and actioning all discrepancies in a prompt and professional manner ensuring there is a clear audit trail for all debtor accounts.
• Review the aged debtor ledger on a daily basis and actively chase all past due debts with a focus on chasing current invoices to mitigate account falling past due.
• Monitor unallocated payments and ensure these payments are kept to a minimum ensuring funds are correctly allocated or returned in a timely manner.
• Hold quarterly credit meetings to align on shared priorities.
• Escalate any concerns or problematic accounts to ensure the appropriate process is followed with a focus on financial protection for the company.
• Work within a centralized methodology with a focus on the removal of duplication and simplification in line with the remit of the central accounts receivable approach.

You are:

• A quality orientated, commercially aware problem solver with excellent attention to detail
• Proactive and detailed conscious with the ability to form strong relationships with key internal and external customers
• An exceptional organiser with the ability to work under pressure
• Open to positive change and new technology

You have:

• A proven track record in an accounts receivable role within a hospitality environment (desirable)
• Knowledge of the full OTC cycle
• Sound working knowledge of MS Excel
• Experience in PMS Hotel System (desirable but full training will be given)
• Second language desirable

Why Join Radisson Hotel Group?

Live the Magic of Hospitality:Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career:No matter your background or experience, we invest in your growth, learning, and career development, helping you reach your full potential.

Experience the Team Spirit:Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.

Lead with Your Ambition:Your ideas, passion and drive matter! We empower you to make a difference—in hospitality, your community and beyond.

Enjoy Global & Local Perks:No matter where you’re located, you’ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you’ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Radisson Hotel Group, your first choice

Our long-term vision is to be the company of choice for guests, owners and talent. Whenever a guest plans a trip, or an investor or owner is thinking of a partner, or whenever someone is looking for a career in the hospitality industry, they will all think of Radisson Hotel Group first.

A great place to build a career

At Radisson Hotel Group you will find more than a job, open to a wide world of opportunities to grow, look forward with clarity and move at your own pace.

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.