OM/Quoting Junior Specialist with French

Infosys Poland; Łódź; Hybrid; PLN 45,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Employee referral bonus

Training platform access

Private medical care (Medicover)

Well-being platform

Group insurance

Hybrid work mode (3 days in office)

Job summary

Infosys Poland in Łódź is seeking a Quotations & Orders Associate to support sales processes with multilingual client communication. You will prepare quotes, validate pricing, and coordinate with Sales, Order Management and third parties in a fast-paced environment.

The role emphasizes attention to detail, problem solving and KPI-driven performance, with hybrid work and growth opportunities through internal trainings.

Qualifications

• 1 year of experience in Sales & Fulfillment (quotations, orders, renewals).
• Proficient with SAP, SFDC/Salesforce and related tools.
• Fluent in French and English for client communication.
• Ability to navigate multiple systems simultaneously.
• Strong understanding of quotation and order processing documentation.
• Problem solving, attention to detail and accuracy.
• Experience with SLAs, KPIs, TATs and productivity targets.

Responsibilities

• Review and analyze customer requests for quotations with Sales.
• Prepare quotations in line with customer requirements and guidelines.
• Renew existing client and end-customer cooperation.
• Validate pricing, margins, discounts and commercial terms before quote submission.
• Collaborate with Sales, Order Management and 3rd party teams.
• Follow up on pending requests and obtain missing documentation.
• Identify process improvements and participate in continuous improvement initiatives.

Skills

French (B2/C1)

English (B2)

Quotation & order handling

ERP systems navigation

Multi-system coordination

SLA/KPI/TAT awareness

Problem solving

Attention to detail

Tools

SAP

SFDC/Salesforce

Cisco tools

Vendor portals

Job description

• Knowledge of French (B2/C1) and English (min. B2)- essential for client communication purposes
• About 1 year of experience in Sales & Fulfillment domain à hands-on experience in working on Quoting, Order Management and Contract Renewals processes
• Knowledge of ERP systems (SAP, SFDC/Salesforce, Cisco tools, vendor portals) and ability to navigate multiple systems simultaneously
• Ability to work with queues and ability to manage multiple priorities in a fast-paced environment while maintaining quality standards
• Strong understanding of quotation and order processing documentation
• Problem solving and analytical skills.
• Strong attention to details and accuracy
• Experience in working with SLAs, KPIs, TATs, and productivity targets

Your key activities:

• Review and analyze customer requests for quotations - cooperation with the Sale team in this area
• Prepare and create quotations in accordance with customer requirements and company guidelines
• Renew existing cooperation between the client and end customers
• Validate pricing, margins, discounts, and commercial conditions before quote submission
• Collaborate with Sales Team, Order Management teams, 3rd party Teams
• Follow up on pending requests and obtain missing documentation from stakeholders
• Identify process improvement opportunities and participate in continuous improvement initiatives

You can expect from us:

• Performance bonus twice a year
• Employee referral program bonus
• Opportunity for professional growth through internal movement (horizontal or vertical), group internal trainings online and onsite
• Access to training platform (self-learning), domain/soft/technical skills training
• Possibility to use French language on a daily basis
• Private medical care at Medicover (with possible extension to family members)
• Reimbursement of Multisport card or points on MyBenefit platform
• Attractive group insurance
• Access to well-being platform, opportunity to take advantage of free meetings with a psychologist
• Stable employment based on an employment contract
• No trial period in the contract
• IT equipment is provided
• Additional social bonuses
• Flexible starting hours
• Opportunity to participate in charity, sports and well-being events
• Hybrid mode (3 workdays from the office per week)

Recruitment stages:

CV check -> Call with the Recruiter -> Skills check (online test(s) and phone language verification - if required) -> Video meeting with Hiring Manager -> Final decision and feedback