LCL Operations Associate - DACH

A.P. Moller - Maersk; Warszawa; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan

ZFŚS Employee Benefits Fund

Employee Assistance Program

Global Referral Program

Job summary

Maersk is seeking an LCL Operations Associate to manage end-to-end shipment processes for import and export, ensuring smooth order execution in a fast-paced logistics environment.

The role requires coordinating with the Operations and Finance teams to book, bill, and track transport plans, while prioritizing customer satisfaction and cost control. This full-time position in a dynamic, global company offers diverse benefits and growth opportunities.

Qualifications

• Previous experience in a service company (B2B or B2C), with involvement in order management and/or order execution.
• Educational background supporting a career in maritime, logistics and/or supply chain operations.
• Experience in LCL and FCL operations is advantageous but not required.
• Experience working with order management systems, preferably within transportation services (e.g., CargoWise).
• Strong communication skills and customer-facing experience with a client-focused mindset.
• Ability to prioritize and structure work when handling orders spanning days or weeks.
• Familiarity with shipment billing, cost accruals and related financial processes is an advantage.
• Full-time availability.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure a smooth end-to-end shipment process for import and export shipments.
• Manage and execute orders on a daily basis.
• Own the order scope as delegated by the LCL & FCL Team Lead.
• Monitor new order inflow and the assignment of transport plans by the Operations team.
• Update revenue for ordered services at booking and manage accessorial costs with customer approval.
• Accrue costs for services delivered overseas and ensure timely ICB billing clearance.
• Accrue vendor costs and review invoices with Finance, disputing charges per contracts.
• Close system files after reviewing estimated and billed revenue and ensuring proper cost accruals.
• Collaborate with Operations to ensure visibility of transport plans and adapt to changes.

Skills

Communication skills

Team player

Solution oriented

Multitask

Learn fast

Customer focus

Education

Logistics education

Tools

Order management systems

CargoWise

Job description

Hiring Range:

Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits

LCL Operations Associate

Maersk is a global leader in integratedlogisticsandhavebeenindustry pioneersfor over a century. Through innovation andtransformationwe are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk we believe in the power of diversity, collaboration, and continuouslearningand we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harnesscutting-edgetechnologies and unlock opportunities on a global scale. Together,let’ssail towards a brighter, more sustainable future with Maersk.

What we offer you

• We offer an exciting job opportunity in an internationally growing business environment characterized by high pace.
• You will work in a team with motivated and engaged people with a diverse background
• An attractive compensation package including an annual bonus based on the company’s performance

Key responsibilities

Within shipping andlogisticspro-activecommunication and information flow towards our customers is the key in ensuring end-to-end connectivity and transparency.

• As our LCL Operations Associate, you willbe responsible forensuring a smooth end-to-end shipment process for both import and export shipments.
• Manage and execute orders on a daily basis.
• Own the order scope as delegated by the LCL & FCL Team Lead.
• Monitor new order inflow and the assignment of transport plans by the Operations team.
• Update revenue for ordered services at the time of booking and manage any accessorial costs – with customer approval (subject to the agreedSOP) –prior to billing,in accordance withthe terms of the order.
• Accrue costs for services delivered overseas within the Maersk network and ensure that ICB billing is closed and clearedin a timely manner.
• Accrue vendor costs and work closely with our Finance teams to review incoming vendor invoices and dispute charges that are notin accordance withagreed contracts, as well as costs resulting from errors or handling deviations not caused by Maersk or the customer.
• Close system files on time after carefully reviewing estimated and billed revenue and ensuring the proper accrual of costs.
• Work closely with the Operations team to ensure clear communication and visibility of transport plans, including any changes resulting from cargo readiness or adjustments to the transport plan.
• Apply process improvements and continuous learning to increase efficiency and effectiveness in daily work.

This is how you reach your goal

• You are enthusiastic and a team player
• You are solution oriented and will go out of your way to make customers happy
• You have experience in a service-oriented environment
• You can multitaskand youlearn fast.

Your profile

• Previousexperience working in a service company (B2B or B2C), preferably involving order management and/or order execution.
• Relevant educational background supporting a career in the maritime industry,logisticsand/or supply chain operations.
• Experience in LCL and FCL operations would be an advantagebutis not a requirement.
• Experience working with order management systems, preferably within transportation services (e.g.CargoWise).
• Strong communicationskills and experience interacting directly with customers and third-party vendors, combined with a customer-focused mindset.
• Ability to prioritize and structure work effectively when managing orders with timelines spanning several days or weeks.
• Familiarity with shipment billing, costaccrualsand related financial processes would be an advantage.
• Full-time availability.
• Ability to work both independently and as part of a team.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms.

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