LCL Operations Associate - DACH

APM Terminals; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Life & Accident Insurance

Supplementary Pension Plan (Pracownice

Job summary

Maersk in Warsaw is seeking an LCL Operations Associate to ensure smooth end-to-end shipment processes for import and export. You will manage orders daily, coordinate with the Operations team, and maintain clear communication with customers and vendors across diverse transport plans.

The role requires service-oriented experience, strong multitasking ability, and a customer-focused mindset. Join a global logistics leader committed to diversity and continuous learning in a fast-paced environment.

Qualifications

• Experience in a service-oriented environment, preferably in logistics or supply chain operations.
• Familiarity with order management systems and transportation services is a plus.
• Strong communication with customers and vendors is essential.

Responsibilities

• Proactive communication with customers to ensure end-to-end connectivity and transparency.
• Manage and execute orders daily for import/export shipments.
• Own order scope as assigned by the LCL & FCL Team Lead.
• Monitor new order inflow and plan transport arrangements with Operations.
• Update revenue and manage accessorial costs with customer approval before billing.

Skills

Customer service

Logistics knowledge

Communication

Multitasking

Education

High school diploma or equivalent

Tools

CargoWise

ERP systems

Job description

Hiring Range: Benefits: Health Insurance, Life & Accident Insurance, Supplementary Pension Plan (Pracownicze Plany Kapitałowe), Company Social Benefits Fund (ZFŚS), Employee Assistance Program, Global Referral Program, Role Specific Benefits LCL Operations Associate

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we offer you

We offer an exciting job opportunity in an internationally growing business environment characterized by high pace. You will work in a team with motivated and engaged people with a diverse background. An attractive compensation package including an annual bonus based on the company’s performance.

Key responsibilities

• Within shipping and logistics pro-active communication and information flow towards our customers is the key in ensuring end-to-end connectivity and transparency.
• As our LCL Operations Associate, you will be responsible for ensuring a smooth end-to-end shipment process for both import and export shipments.
• Manage and execute orders on a daily basis.
• Own the order scope as delegated by the LCL & FCL Team Lead.
• Monitor new order inflow and the assignment of transport plans by the Operations team.
• Update revenue for ordered services at the time of booking and manage any accessorial costs - with customer approval (subject to the agreed SOP) - prior to billing, in accordance with the terms of the order.
• Accrue costs for services delivered overseas within the Maersk network and ensure that ICB billing is closed and cleared in a timely manner.
• Accrue vendor costs and work closely with our Finance teams to review incoming vendor invoices and dispute charges that are not in accordance with agreed contracts, as well as costs resulting from errors or handling deviations not caused by Maersk or the customer.
• Close system files on time after carefully reviewing estimated and billed revenue and ensuring the proper accrual of costs.
• Work closely with the Operations team to ensure clear communication and visibility of transport plans, including any changes resulting from cargo readiness or adjustments to the transport plan.
• Apply process improvements and continuous learning to increase efficiency and effectiveness in daily work.

This is how you reach your goal

• You are enthusiastic and a team player.
• You are solution oriented and will go out of your way to make customers happy.
• You have experience in a service-oriented environment.
• You can multitask and you learn fast.

Your profile

• Previous experience working in a service company (B2B or B2C), preferably involving order management and/or order execution.
• Relevant educational background supporting a career in the maritime industry, logistics and/or supply chain operations.
• Experience in LCL and FCL operations would be an advantage but is not a requirement.
• Experience working with order management systems, preferably within transportation services (e.g. CargoWise).
• Strong communication skills and experience interacting directly with customers and third-party vendors, combined with a customer-focused mindset.
• Ability to prioritize and structure work effectively when managing orders with timelines spanning several days or weeks.
• Familiarity with shipment billing, cost accruals and related financial processes would be an advantage.
• Full-time availability.
• Ability to work both independently and as part of a team.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

The salary range and benefits listed are provided in good faith and represent an estimate based on objective and gender neutral criteria, including the precise nature of the role and relevant market data. Actual compensation may vary depending on factors such as experience, qualifications, and location. Benefits may differ based on employment status and regional policies. Details mentioned in this job posting do not guarantee a specific salary, benefits package, or employment terms. We are happy to support your need for any adjustments during the application and hiring process.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.