Content Moderation & Responsible AI Specialist (Kraków)

Accenture Poland; Kraków; On-site; PLN 100,000 - 167,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Worksmile platform access

Bonuses for referring new employees

Job summary

Accenture Poland is seeking a Trust & Safety professional to analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate, and resolve issues flagged by users or systems. You may encounter disturbing content and will need resilience and coping skills.

The role emphasizes staying updated on client policies, guidelines, and evolving AI moderation practices, with a focus on collaboration and continuous learning within a multicultural environment at Accenture.

Qualifications

• Strong coping, emotional resilience, and stress-management skills.
• Excellent comprehension, communication, and English & Ukrainian skills (min. B2).
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.
• Strong attention to detail.
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision‑making skills.
• Previous business process outsourcing, customer service, or content moderation experience is a plus.

Responsibilities

• Review, classify and/or remove, work with, view, or proactively engage with content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up‑to‑date with industry trends, identified generative AI shortcomings and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending DISCLAIMERS to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.

Skills

Emotional resilience

Communication

English and Ukrainian

Stress management

Attention to detail

Critical thinking

Objectivity

Tools

Content moderation tools

Job description

Accenture Poland is seeking a Trust & Safety professional to analyze and review user profiles, audio, videos, and text-based content and/or investigate, escalate, and resolve issues flagged by users or systems. You may encounter disturbing content and will need resilience and coping skills.

The role emphasizes staying updated on client policies, guidelines, and evolving AI moderation practices, with a focus on collaboration and continuous learning within a multicultural environment at Accenture.