Contact Center Representative I with Portuguese

Aon plc; Kraków; Hybrid; PLN 42,000 - 66,000; Full time

Job summary

Aon plc in Kraków is seeking a motivated, quick-learning candidate for a hybrid customer support role focused on employee benefits. You’ll help clients understand their benefits and resolve issues using English and Portuguese daily. No long experience is required; up to 6 months in a similar role is fine.

You’ll get training and a clear path to build business expertise in a flexible hybrid/remote setup. You’ll work with global clients daily and expand your language and product knowledge through

Qualifications

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and Portuguese – CEFR C1 level since you’ll be using these languages every day
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

Responsibilities

• provide help and guidance regarding clients’ benefits
• learn how we organize employee benefits for our clients and get to know our team of specialists
• become familiar with online tools that our customers use to select and handle their benefits

Skills

English (C1)

Portuguese (C1)

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like:

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, in your first 3 months:

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills and experience that will lead to success:

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellentEnglish and Portuguese– you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills – you need to be really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

Please attach CV in English only

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