Contact Center Representative I with French

Aon; Kraków; Hybrid; PLN 40,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Training programs

Job summary

Aon in Kraków is seeking an entry-level role focused on assisting global clients with their employee benefits. You will be the first contact, helping customers navigate benefits and issues, while learning the processes and tools used by specialists.

Ideal candidates have strong language skills (English and French at C1) and excellent communication abilities. This hybrid role offers training programs and a path to develop business expertise while working remotely or from the Kraków office.

Qualifications

• Up to 6 months of experience in a similar role would be useful.
• Excellent English and French at least C1 (CEFR) because you’ll use these languages daily.
• Good communication skills with customers and ability to resolve issues.
• Flexibility and good organisational skills.

Responsibilities

• You will be the first point of contact for global clients, providing help and guidance regarding benefits.
• You will learn how we organize employee benefits and use online tools to assist customers.

Skills

Bilingual English/French

Customer service

Communication skills

Fast learner

Job description

You’re a good communicator and you’re looking for a role that will give you a chance to polish your language skills. Although you don't have much professional experience, you learn fast and you're looking for an opportunity that will allow you to develop your business expertise, take advantage of training programs and build up your skills step-by-step!

This is a hybrid role with the flexibility to work both fully virtually and/or from our Kraków office!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world!

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What The Day Will Look Like

You will work with our global clients daily and as a first point of contact, you’ll be responsible for providing help and guidance regarding clients’ benefits.

Also, In Your First 3 Months

• you'll learn how we organize employee benefits for our clients
• you'll get to know our team of specialists who will share their expertise with you
• you'll become familiar with some online tools that our customers use to select and handle their benefits

Skills And Experience That Will Lead To Success

• up to 6 months of experience in a similar role would be useful, but we're much more interested in how quickly you can learn new skills
• excellent English and French you need to be at least C1 (on the CEFR scale) because you'll be using this language every day (Polish speakers may occasionally handle contacts in Polish)
• good communication skills you need to really good at interacting with customers and helping them to solve issues
• flexibility and good organisation skills

healthandemployeebenefits

2584594