Concierge

The Luxury Collection; Warszawa; On-site; PLN 42,000 - 54,000; Full time

Job summary

The Luxury Collection in Warsaw seeks a Front Desk/Guest Services Associate to respond to guest requests, provide local information, and coordinate services to ensure a memorable stay.

You will handle calls, messages, and inquiries with professionalism, maintain standards, and support team members to deliver exceptional hospitality.

Qualifications

• High school diploma or GED is required.
• No related work experience.
• No supervisory experience.

Responsibilities

• Respond to guest requests for special arrangements or services and coordinate with the relevant departments.
• Provide information about the property and local area, events, and activities to guests.
• Handle guest calls and messages promptly and follow up to ensure satisfaction.
• Maintain professional appearance and adhere to hotel policies and safety procedures.

Skills

Guest service excellence

Communication skills

Multitasking

Teamwork

Education

High school diploma or GED

Job description

Additional Information

• Job Number 26132618
• Job Category Rooms & Guest Services Operations
• Location Krakowskie Przedmiescie 42/44, Warsaw 00-325, Poland VIEW ON MAP
• Schedule Full Time
• Located Remotely? N
• Position Type Non-Management

Position Summary

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests. Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. The Luxury Collection Hotels & Resorts, z ponad 120 obiektami w ponad 35 krajach, oferuje niepowtarzalne i cenne wrażenia, które na zawsze zapadają w pamięć. Rozpoczęliśmy działalność w 1906 roku pod włoską marką CIGA, skupiającą kolekcję najbardziej znanych i kultowych obiektów w Europie. Nasze ponad 100-letnie doświadczenie stanowi solidny fundament, na którym stale się rozwijamy, by spełniać z nawiązką oczekiwania nawet najbardziej wymagających podróżnych. Od legendarnych pałaców i odosobnionych zakątków po ponadczasowe, nowoczesne klasyki — każdy luksusowy hotel i kurort jest wyjątkowym i docenianym odzwierciedleniem okolicy oraz sposobem na doświadczenie kulturowych uroków i skarbów danego miejsca. Jeśli lubisz opowiadać sugestywne historie, interesujesz się i pasjonujesz dziedzictwem danego miejsca, a także pragniesz zapewnić autentyczną, spersonalizowaną i wyczekiwaną gościnność, zapraszamy Cię do wspólnej podróży. Stając się częścią zespołu The Luxury Collection, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.