Guest Arrival Expert

Sheraton Hotels & Resorts; Warszawa; On-site; PLN 28,000 - 36,000; Full time

Job summary

Sheraton Hotels & Resorts in Warsaw seeks a Guest Arrival Expert to welcome guests, guide them through arrival and departure experiences, and ensure service excellence. You will be on your feet, coordinate with hotel teams, and contribute to memorable stays for guests at our Warsaw property.

The role emphasizes professional appearance, adherence to policies, and delivering smooth operations from check-in to departure, with a focus on guest satisfaction and safety.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.

Responsibilities

• Welcome and assist guests upon arrival and during their stay.
• Address guest requests and coordinate with hotel services.
• Prepare and review reports related to arrivals and departures.
• Highlight local area attractions and experiences to guests.

Education

High school diploma or G.E.D. equivalent

Job description

Additional Information

Job Number 26110906

Job Category Rooms & Guest Services Operations

Location Ul. B. Prusa 2, Warsaw, Poland, Poland, 00-493VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Dołączając do Sheraton, stajesz się częścią globalnej społeczności. Od 1937 roku oferujemy miejsca, w których można się spotkać i nawiązać znajomości. Pracownicy Sheraton budują poczucie przynależności w ponad 400 społecznościach na całym świecie. Zapraszamy, witamy i łączymy gości poprzez ciekawe doświadczenia i atrakcje oraz przemyślaną obsługę. Jeśli jesteś graczem zespołowym, który ekscytuje się dostarczaniem wyjątkowych doświadczeń gościom, poznaj możliwości rozwoju kariery w Sheraton. Dołącz do nas w naszej misji bycia „światowym miejscem spotkań”. Stając się częścią zespołu Sheraton Hotels & Resorts, dołączasz do portfolio marek Marriott International. Bądź tam, gdzie możesz pracować najlepiej, jak potrafisz, rozpocznij realizację zamierzeń, poczuj przynależność do niesamowitej globalnej społeczności i stań się najlepszą wersją siebie.