Collections Analyst with English

4901 Accenture Services Sp.zoo Company; Kraków; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

Life insurance

Employee share purchase plan

Referral program

Chill/game rooms; bicycle parking; on‑

Coffee/snacks breaks

Job summary

Accenture is seeking an experienced professional to manage end-to-end collections and drive timely recovery of outstanding receivables. You will communicate with customers and internal stakeholders via phone and email, negotiate payment plans, and work with Finance, Sales and Account Management to resolve issues.

The role offers a hybrid work model with in-person collaboration, ongoing training, and opportunities for professional growth within a global organization.

Qualifications

• Fluent written and spoken English (min. B2)
• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset.
• Strong communication, negotiation, and stakeholder management skills.
• A proactive and solution-oriented approach to daily responsibilities.
• Results-driven mindset with focus on achieving collection targets.

Responsibilities

• Manage end-to-end collections process and ensure timely recovery of outstanding receivables.
• Handle customer and internal stakeholder communication via phone and email; negotiate payment solutions.
• Collaborate with Finance, Sales and Account Management to resolve issues and support onboarding of new team members.
• Perform account reconciliations and payment allocations; provide backup support for Team Lead when needed.

Skills

Customer service

Call center

O2C collections

BPO

Shared services

Job description

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance. For more information about Accenture Operations Poland, please visit our website.

THE WORK

Manage the end-to-end collections process, ensuring timely recovery of outstanding receivables in line with established procedures. Handle customer and internal stakeholder communication via phone and email. Negotiate payment solutions and build strong business relationships. Collaborate with Finance, Sales, and Account Management teams to resolve issues. Perform account reconciliations and payment allocations. Support onboarding and training of new team members. Work independently, take ownership of tasks, and provide backup support for the Team Lead when needed.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT WE EXPECT

Fluent written and spoken English (min. B2 level). Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset. Strong communication, negotiation, and stakeholder management skills. A proactive and solution-oriented approach to daily responsibilities. Consistent delivery of high-quality work, meeting defined SLA and performance targets. Proven ability to build and maintain positive relationships with clients and key stakeholders. Experience coordinating team activities and providing operational support during Team Lead absences. Strong analytical and problem-solving skills, with the ability to investigate complex cases and drive issues to resolution. Results-driven mindset with a focus on achieving collection targets while resolving disputed or challenging balances through effective root-cause analysis.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER

Hybrid mode of work. Using foreign language and new technology solutions daily, cooperating with various global Clients. Individual support of a People Lead and a specific path of professional development, as well as dedicated Buddy, who will help you in adjusting to the new workplace. A wide training package (soft, technical, and language training offer, access to the e-learning platforms). Employee Assistance Program - legal, financial, and psychological consultations. Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares. Paid employee referral program. Private medical care, life insurance. Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card). Modern, ecological office (chill room, game room, free bicycle parking and coffee/snacks breaks).

WHAT WE BELIEVE

Accenture does not discriminate against candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

More information about Accenture can be found at https://www.accenture.com/pl-pl/privacy-policy #LI-EU

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture