Junior Collections Specialist with Spanish

4901 Accenture Services Sp.zoo Company; Warszawa; Hybrid; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Life insurance

Employee share purchase plan

Coaching and development programs

Job summary

Accenture Operations in Warsaw offers a hybrid 50/50 role focused on cash collection. You will contact clients by phone and email, evaluate credit risks, and manage follow-ups on overdue accounts, while aligning with company policies.

The role emphasizes diligence, proactive problem solving, and clear communication. A 6-month contract with potential extension is provided, along with extensive learning opportunities and career development support.

Qualifications

• Availability to work in a 50/50 hybrid mode in Warsaw office.
• Fluent English and Arabic (minimum B2 level).
• Diligence, proactiveness, and attention to details.
• Great communication skills and willingness to learn.
• Experience in collections / accounts receivable is an asset.

Responsibilities

• Proactively perform timely cash collection via phone and emails.
• Investigate credit risks and review customers' credit history.
• Follow up on collection letters and negotiate with critical customers.
• Escalate when needed and collaborate with internal teams.

Skills

Fluent English (B2+)

Arabic (B2)

Communication skills

Attention to detail

Diligence

Proactivity

Motivation

Experience in collections/AR

Job description

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance. Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

THE WORK:

Proactively perform timely cash collection (via phone and emails) and demonstrate continuous learning of company policies. Ensure constant progress in financial operations by investigating and reviewing credit risks, evaluating customers and suppliers credit history, preparing and performing follow-ups of letters of collection Embrace opportunities while handling day-to-day activities and refer the most delicate matters to the superior Become a proactive learner and achiever by managing escalations and leading negotiations with critical customers Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives.
• Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements.

HERE’S WHAT YOU’LL NEED:

• Availability to work in a 50/50 hybrid mode in Warsaw office
• Fluent English and Arabic (minimum B2 level)
• Diligence, proactiveness, and attention to details
• Motivation and eagerness to pick up challenges
• Great communication skills
• Experience in collections / accounts receivable team will be an asset

WHAT WE OFFER?

• 6 months employment contract with the possibility of extension.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

#LI-EU About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture