Junior Collections Specialist with Spanish

Accenture PLC; Województwo mazowieckie; Hybrid; PLN 55,000 - 85,000; Full time

Benefits offered by this job

6-month contract

Professional development

Extensive training

Employee referral

Private medical care

Life insurance

Multisport card

Share purchase plan

Job summary

Accenture is seeking a Collections Associate in Warsaw to perform timely cash collection via phone and email, while continuously learning company policies and procedures.

The role offers a 50/50 hybrid work arrangement, fluent English and Arabic (B2+), and opportunities for ongoing training, private medical care, life insurance, and employee referral programs. You will collaborate with global accounts and contribute to process improvements.

Qualifications

• Fluent English and Arabic (minimum B2) required.
• Strong communication and attention to detail.
• Diligence and proactiveness in collections processes.
• Willingness to learn and take on challenges.

Responsibilities

• Proactively perform cash collection via phone and email.
• Investigate credit risks and follow up letters of collection.
• Handle day-to-day activities and escalate as needed.
• Manage escalations and negotiate with critical customers.

Skills

Fluent English

Arabic language

Strong communication

Detail-oriented

Proactive learner

Job description

Accenture Operations provides business process services for specific functions, including finance and accounting, procurement and supply chain, and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics, and digital technologies, helping clients to improve their productivity, customer experience and performance.

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

THE WORK:

• Proactively perform timely cash collection (via phone and emails) and demonstrate continuous learning of company policies.
• Ensure constant progress in financial operations by investigating and reviewing credit risks, evaluating customers and suppliers credit history, preparing and performing follow-ups of letters of collection
• Embrace opportunities while handling day-to-day activities and refer the most delicate matters to the superior
• Become a proactive learner and achiever by managing escalations and leading negotiations with critical customers

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

• Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
• Access continuous learning opportunities.
• Work on projects for international clients, expanding your skills set.

HERE’S WHAT YOU’LL NEED:

• Availability to work in a 50/50 hybrid mode in Warsaw office
• Fluent English and Arabic (minimum B2 level)
• Diligence, proactiveness, and attention to details
• Motivation and eagerness to pick up challenges
• Great communication skills
• Experience in collections / accounts receivable team will be an asset

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER?

• 6 months employment contract with the possibility of extension.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, life insurance.
• Access to the Worksmile platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

#LI-EU