Collection Specialist with French

Electrolux Group; Polska; Hybrid; PLN 236,000 - 353,000; Full time

Benefits offered by this job

Hybrid work environment (5days working

Medical insurance

Cafeteria Platform for co-financing of

Extensive learning opportunities and

Discounts on our award-winning

Discounted meals in our canteen

Job summary

Electrolux Group, a leading global appliance company, seeks a Collections team member to collaborate with French-speaking stakeholders in Luxembourg and Belgium to build strong customer relationships, resolve overdue bills, and collect payments. You will be the first contact for Partners, delivering excellent service while staying organized and efficient.

The role may require working until 5:00 PM daily. You will process collections, monitor accounts, and help resolve unclear payments, with a

Qualifications

• Fluent French and English are required.
• Solid experience in OTC collections.
• Proficient in SAP within the collections field.
• Excellent analytical skills and attention to detail.
• Great communication skills and telephone manner.
• Customer-focused and a real team player.
• Efficient at working in a fast-paced environment with great time-management skills.

Responsibilities

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments.
• Deliver high level of customer service.
• Monitor customer accounts and follow up on overdue accounts.
• Participate in resolution of unclear payments.
• Evaluate customer account and payment history.
• Prepare and update process maps and desktop procedures.
• Take actions to encourage timely debt payments.
• Process payments and refunds and resolve billing and customer credit issues.

Skills

Fluent French

Fluent English

OTC Collections

Analytical skills

Communication skills

Team player

Time management

Tools

SAP

Job description

Job Description

Electrolux Group

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, ourpeopleand our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

About the role:

As a member of our Collection Team, you will collaborate with ourFrenchspeakingstakeholdersinLuxemburg and Belgiumto build strongbusiness relationships with customers, resolve overdue bills, and collect payments. As the first point of contact for our Partners, you will uphold excellent customer service standards while staying well-organized and efficient.In this role, you will also have a chance to develop your credit skills.

Note:Thispositionrequires working until 5:00 PMevery dayto ensure smooth customer service for our clients.

Whatyou’lldo:

• Perform collection process for assigned entity:contact customersregardingoverdue accounts anddeterminereasons for non-payments

• Deliverhigh levelof customer service

• Monitor customer accounts and follow up on overdue accounts

• Participatein resolution of unclear payments

• Evaluatecustomer account and payment history

• Elaboratethereports (periodical and upon request)

• Prepareand updateprocess maps and desktop procedures

• Take actions to encouragetimelydebt payments

• Process payments&refundsand resolve billing&customer credit issues

Qualifications & Requirements:

• FluentFrenchand English-required

• Solidexperience in OTC Collectionsarea

• Confident user ofSAPin the Collectionsfield

• Excellentanalytical skills and attention to detail

• Greatcommunicationskills& telephone manner

• Customer-focusedand a realteam player

• Efficient at working inafast-paced environmentwithgreat time-management skills

Where you will be:

At our Global Shared Service Center, we provide essential services to all companies within the Electrolux Group worldwide. Our dedicated teams specialize in Global Finance & Accounting, HR Services, IT, Reporting & AnalysisCoE, and Product Documentation.

Benefits highlights:

• Hybrid work environment (5days working from home each month)

• Medical insurance

• Cafeteria Platform for co-financing of Multisport or vouchers

• Extensive learning opportunities and flexible career path

• Discounts on our award-winning products

• Discounted meals in our canteen

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to:

www.electroluxgroup.com.