French-Speaking Collections Specialist (Hybrid)

Electrolux Group; Polska; Hybrid; PLN 236,000 - 353,000; Full time

Benefits offered by this job

Hybrid work environment (5days working

Medical insurance

Cafeteria Platform for co-financing of

Extensive learning opportunities and

Discounts on our award-winning

Discounted meals in our canteen

Job summary

Electrolux Group, a leading global appliance company, seeks a Collections team member to collaborate with French-speaking stakeholders in Luxembourg and Belgium to build strong customer relationships, resolve overdue bills, and collect payments. You will be the first contact for Partners, delivering excellent service while staying organized and efficient.

The role may require working until 5:00 PM daily. You will process collections, monitor accounts, and help resolve unclear payments, with a

Qualifications

• Fluent French and English are required.
• Solid experience in OTC collections.
• Proficient in SAP within the collections field.
• Excellent analytical skills and attention to detail.
• Great communication skills and telephone manner.
• Customer-focused and a real team player.
• Efficient at working in a fast-paced environment with great time-management skills.

Responsibilities

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments.
• Deliver high level of customer service.
• Monitor customer accounts and follow up on overdue accounts.
• Participate in resolution of unclear payments.
• Evaluate customer account and payment history.
• Prepare and update process maps and desktop procedures.
• Take actions to encourage timely debt payments.
• Process payments and refunds and resolve billing and customer credit issues.

Skills

Fluent French

Fluent English

OTC Collections

Analytical skills

Communication skills

Team player

Time management

Tools

SAP

Job description

Electrolux Group, a leading global appliance company, seeks a Collections team member to collaborate with French-speaking stakeholders in Luxembourg and Belgium to build strong customer relationships, resolve overdue bills, and collect payments. You will be the first contact for Partners, delivering excellent service while staying organized and efficient.

The role may require working until 5:00 PM daily. You will process collections, monitor accounts, and help resolve unclear payments, with a