Collection Specialist with French

PL10 Electrolux Poland Spolka z o.o.; Poland; Hybrid; PLN 220,000 - 320,000; Full time

Benefits offered by this job

Hybrid work environment

Medical insurance

Cafeteria

Multisport vouchers

Learning opportunities

Product discounts

Canteen discounts

Job summary

Electrolux Group is seeking a Collections Specialist to work with French-speaking stakeholders in Luxemburg and Belgium, handling overdue accounts and payments while delivering high-quality customer service. The role requires strong analytical and communication skills and experience with SAP in the collections domain.

The position offers a hybrid work arrangement to support customer service across time zones.

Qualifications

• Fluent in French and English.
• Solid experience in OTC Collections.
• Confident SAP user in Collections.

Responsibilities

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments.
• Deliver high level of customer service
• Monitor customer accounts and follow up on overdue accounts
• Participate in resolution of unclear payments
• Evaluate customer account and payment history
• Elaborate the reports (periodical and upon request)
• Prepare and update process maps and desktop procedures
• Take actions to encourage timely debt payments
• Process payments & refunds and resolve billing & customer credit issues

Skills

French

English

OTC Collections

Communication

Analytical skills

Team player

Time management

Tools

SAP

Job description

Job Description Electrolux Group At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role

As a member of our Collection Team, you will collaborate with our French speaking stakeholders in Luxemburg and Belgium to build strong business relationships with customers, resolve overdue bills, and collect payments. As the first point of contact for our Partners, you will uphold excellent customer service standards while staying well-organized and efficient. In this role, you will also have a chance to develop your credit skills. Note: This position requires working until 5:00 PM every day to ensure smooth customer service for our clients.

What you'll do

• Perform collection process for assigned entity: contact customers regarding overdue accounts and determine reasons for non-payments
• Deliver high level of customer service
• Monitor customer accounts and follow up on overdue accounts
• Participate in resolution of unclear payments
• Evaluate customer account and payment history
• Elaborate the reports (periodical and upon request)
• Prepare and update process maps and desktop procedures
• Take actions to encourage timely debt payments
• Process payments & refunds and resolve billing & customer credit issues

Qualifications & Requirements

• Fluent French and English - required
• Solid experience in OTC Collections area
• Confident user of SAP in the Collections field
• Excellent analytical skills and attention to detail
• Great communication skills & telephone manner
• Customer-focused and a real team player
• Efficient at working in a fast-paced environment with great time-management skills

Where you will be

At our Global Shared Service Center, we provide essential services to all companies within the Electrolux Group worldwide. Our dedicated teams specialize in Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.

Benefits highlights

• Hybrid work environment (5 days working from home each month)
• Medical insurance
• Cafeteria
• Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path
• Discounts on our award-winning products
• Discounted meals in our canteen

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you. For more information go to: www.electroluxgroup.com. Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.