Collection Specialist, UK Team

PL10 Electrolux Poland Spolka z o.o.; Polska; Híbrido; PLN 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work environment

Medical insurance

Cafeteria Platform for Multisport/vou

Learning opportunities

Product discounts

Meal discounts

Resumo da oferta

Electrolux Group is seeking a Collection Specialist for the UK Team based in Kraków's Global Shared Service Center. You will manage overdue accounts, communicating with customers to recover payments and support group goals.

You will collaborate with Credit Analysts, Sales and BU stakeholders, prepare reports, and help refine processes in a dynamic, hybrid work environment to drive DSO improvements and customer satisfaction.

Qualificações

• University Degree in Finance/Accounting or related field.
• Previous experience in Collections.
• Knowledge of Credit Management is advantageous.
• Good knowledge of accounting policies and processes.
• Very good English (C1) verbal and written.
• Strong communication and customer service skills.
• Proficient MS Office, especially Excel.
• SAP is a plus but not mandatory.
• Ability to review financial reports and data.

Responsabilidades

• Contact customers regarding overdue accounts to collect payments.
• Deliver high level customer service during collections.
• Monitor accounts and follow up on overdue balances.
• Evaluate customer accounts and payment history.
• Assist in resolving unclear payments.
• Prepare periodic and ad-hoc reports.
• Maintain and update process documentation.
• Support Credit Analyst activities when needed.
• Develop relationships with Business Units, Sales, and customers.

Conhecimentos

English (C1)

Communication

Customer service

Problem solving

Formação académica

University Degree in Finance/Accounting

Ferramentas

MS Office

Excel

SAP

Descrição da oferta de emprego

Job Description Collection Specialist, UK Team At Electrolux Group

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home!

About the role:

We are looking for a new colleague to join our UK Collection team. The role is based in our Global Shared Service Center in Krakow and reports operationally to OTC Team Leader. In detail you will:

• Perform collection process for assigned entity: contacting customers regarding overdue accounts and determining reasons for non-payments.
• Delivering high level of customer service.
• Monitor customer accounts and following up on overdue accounts.
• Evaluating customer account and payment history.
• Participating in resolution of unclear payments
• Prepare reports (periodical and upon request).
• Preparing and updating process documentation
• Support Credit Analyst activities, if needed
• Develop and maintain professional relationships with various Business Units, Sales, and Key Individuals and Customers
• Contribute to Electrolux Group and Sector goals, (i.e, Sales, DSO, EBIT, NOWC)

Qualifications & Requirements:

• University Degree in Finance/Accounting or any related
• Previous experience in Collection
• Knowledge of Credit Management process will be an advantage
• Good knowledge of accounting policies and principles, activities and processes, awareness of internal and external business environment
• Very good level of English-C1, both verbal and written
• Very good verbal and written communication skills with ability to deal with sensitive and confidential information
• Working knowledge of MS Office, very good excel skills
• SAP in nice to have but not mandatory
• Demonstrated knowledge and experience in reviewing and interpreting financial reports and data
• Strong customer service skills with proactive and result driven approach
• Ability to multi-task under pressure
• Detail-oriented with an eye for continual process improvement.

Where you'll be:

You will be based in a newly renovated modern office in Kraków at Aleja Powstańców Śląskich 26 (Onyx building) with car parking space. Our Shared Service Center hires around 1.000 employees dedicated to Global Finance & Accounting, HR Services, IT, Reporting & Analysis CoE, and Product Documentation.

Benefits highlights:

• Hybrid work environment (5 days working from home each month)
• Medical insurance
• Cafeteria Platform for co-financing of Multisport or vouchers
• Extensive learning opportunities and flexible career path
• Discounts on our award-winning products
• Discounted meals in our canteen
• Worksmile Cafeteria Platform for co-financing of Multisport and/or vouchers
• Extensive learning opportunities and flexible career path

Availability to work between 9:30-17:30 Monday-Thursday, 8:40-16:40 Friday

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.

For more information go to: www.electroluxgroup.com.

Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG and Frigidaire, we sell household products in around 120 markets every year. In 2023 Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information go to www.electroluxgroup.com.