Client Support Specialist with Dutch

AON; Kraków; On-site; PLN 42,000 - 62,000; Full time

Job summary

AON in Kraków is looking for a Client Support Specialist to serve corporate clients. You will handle inquiries by phone and email, provide policy copies, manage Green Cards, and process policy updates, while collaborating with internal teams to ensure accurate administrative processing. Strong Dutch and English communication is essential.

This role emphasizes client focus, accuracy, and proactive problem solving in a fast-paced environment.

Qualifications

• Experience in an administrative or customer service role.
• Excellent verbal and written communication in Dutch and English.
• Proactive mindset with strong customer focus.
• Strong attention to detail and an organised way of working.

Responsibilities

• Answer client questions by phone and e-mail.
• Provide copies of insurance policies and invoices.
• Request and distribute Green Cards and insurance policy overviews.
• Process changes to client and policy information.
• Manage updates to payment terms and digital invoicing.

Skills

Customer service

Dutch

English

Communication

Attention to detail

Organised

Job description

Client Support Specialist

What will you do?

As a Client Support Specialist, you are the first point of contact for our corporate clients. You support customers by phone and e‑mail with a wide range of questions regarding commercial non‑life insurance. With your customer‑focused approach, you ensure an excellent client experience and provide professional, efficient support.

You answer client inquiries, think along with customers to find solutions, and ensure they are connected with the right specialists when expert advice is required. In addition, you handle various administrative tasks and act as the link between clients and internal stakeholders, such as our advisory teams and underwriting company.

Your responsibilities include:

• Answering client questions by phone and e‑mail
• Providing copies of insurance policies and invoices
• Requesting and distributing Green Cards and insurance policy overviews
• Processing changes to client and policy information
• Managing updates to payment terms and digital invoicing

Approximately a quarter of your working time will be spent directly interacting with clients. The remainder of your time will involve collaborating with colleagues and ensuring the accurate administrative processing of client requests.

No two days are the same. You will join an enthusiastic team where collaboration, development, and customer focus are at the heart of everything we do.

Who are you?

You enjoy interacting with customers and are passionate about helping people. You work accurately, maintain oversight, and know how to prioritise, even in a fast‑paced environment. You take initiative, think in solutions, and enjoy contributing to a positive team atmosphere.

In addition, you have:

• Experience in an administrative or customer service role
• Excellent verbal and written communication skills in Dutch and English
• A proactive mindset and strong customer focus
• Strong attention to detail and an organised way of working

You are someone who likes to roll up your sleeves and work together with colleagues to make a difference for our clients every day.